Clinical Assistant

Description:

Company Overview

Urology of Virginia is dedicated to improving the lives of our patients through exceptional urological care and service. With a long history of serving Hampton Roads and northeastern North Carolina, our team of board-certified urologists and skilled healthcare professionals is committed to providing comprehensive, high-quality care in a compassionate and patient-focused environment.

Driven by our Core Values, we are committed to creating a culture of professionalism, teamwork, accountability, and excellence. Every team member contributes to exceptional patient experiences, strong teamwork, and high-quality care.

Job Overview

This position is responsible for carrying out various clinical tasks as delegated by a physician and ensuring the efficient and effective support of healthcare professionals in delivering quality patient care.

Duties and Responsibilities

Employee Core Values:

• People First – Delivers exceptional customer service by putting patients first, approaching challenges with a problem-solving mindset, and consistently demonstrating professionalism, compassion, and respect for everyone
• Be Accountable – Consistently reliable and hard-working, demonstrating strong accountability and deep commitment to achieving responsibilities and goals
• We Before Me – Collaborative team player who steps in to help first and actively encourages teamwork to achieve shared goals
• Pursue Excellence – Expects, projects, and demonstrates excellence through consistent attention to detail in everything they do
• Communicate Well – Consistently delivers clear, concise, and professional communication across all interactions

Primary:

• Ensure that exam rooms are prepared, cleaned, and stocked in anticipation of patients and between patient visits, as needed. Prepare patient charts as necessary for appointments
• Prepare patients for in-office procedures and assist providers during examinations, treatments, and tests. Additionally, perform required procedures such as phlebotomy, bladder scans, catheter changes, etc.
• Collect and correctly label all necessary lab specimens, including but not limited to blood, urine, and biopsy tissue
• Perform CLIA-waived laboratory testing, strictly adhering to the policies and guidelines established by UVA and the practice
• Effectively use necessary PPE as appropriate and adhere to safe handling and disposal protocols for medical equipment and materials
• Provide patient education and training as needed, including but not limited to self-catheterization, bladder irrigations, pre-op instructions, and post-op care
• Utilize electronic medical records for documentation and charting of all patient information, including but not limited to phone encounters, appointment scheduling, lab results, provider orders, etc.
• Cover phones for patient triage, including prescription refills, appointment scheduling, and other duties related to aiding in patient care and treatment. This involves answering, documenting, and routing incoming patient calls when appropriate
• Obtain authorizations and pre-certifications for clinical treatments, exams, diagnostic testing, and prescriptions as required by the patient's health plan

Requirements:

Required License/Experience/Skills

• Certification as a Medical Assistant or equivalent
• Successful completion of secondary education in medical assisting or another nursing-related field of study
• Ability to multitask and work in a fast-paced environment
• Excellent customer service skills
• Ability to lift/push/pull at least 50 pounds

Equal employment opportunity for all is a very important philosophy for our practice. We will evaluate all applicants and employees without regard to race, color, religion, national origin, sex, age, non-disqualifying disability, history of military service, genetic information, or any other status protected by law. This policy applies to all employment practices, including, but not limited to, recruitment, employment, assignments, promotions, reassignments or transfers, disciplinary matters, establishment of rates of pay or other compensation, and selection for training programs.