Clinical Case Manager MHP

Renaissance Social Services, Inc. is recruiting an experienced Case Manager to join our Substance Use Prevention and Recovery/Outreach (SUPR) Team!

Renaissance Social Services, Inc. (Renaissance) is a leader in Chicago’s response to homelessness. Renaissance prevents and ends homelessness for vulnerable Chicagoans, providing a range of proven solutions including prevention, outreach, rapid re-housing, permanent supportive housing, behavioral health care, and clinical case management.

Position Summary

The SUPR/Outreach Case Manager provides supportive case management and recovery-focused services to individuals living independently in scattered-site apartments across the city of Chicago. This role is part of our Substance Use Prevention and Recovery (SUPR) outreach team and delivers services in the community, meeting participants where they are.

Our participants are adults living with mental health conditions such as schizophrenia, bipolar disorder, or depression. Many are also working toward recovery from drug and alcohol use, and many are managing medical conditions. The SUPR/Outreach Case Manager supports each participant's recovery goals within a harm reduction framework, at a pace set by the individual.

The goal of the program is to help participants maintain permanent housing, build skills and income, and achieve greater self-determination.

Essential Duties and Responsibilities

• Provide intensive, community-based case management to participants in scattered-site housing through home visits and field outreach.
• Support participants' substance use recovery goals within a harm reduction framework, at a pace set by the individual.
• Assess participant needs and barriers to services, and work with participants to develop and carry out individualized service plans.
• Connect participants to community resources through information, referral, linkage, and advocacy, and coordinate services with other providers.
• Provide crisis intervention and de-escalation when participants are in crisis, in consultation with a Qualified Mental Health Professional (QMHP), and coordinate follow-up care.
• Work with participants to build skills, increase income, strengthen self-determination, and maintain housing stability.
• Work cooperatively with landlords and property managers to resolve tenancy issues and prevent housing loss.
• Plan and lead community-building, social, and skill-building activities for participants.
• Maintain accurate, timely records in the web-based database and paper files, including the documentation and statistics required by funders.
• Protect the confidentiality of participant information in written, oral, and electronic form, in accordance with HIPAA, 42 CFR Part 2, and Illinois law, and release information only with a valid authorization or as required by law.
• Report all suspected abuse and neglect as required by state law.
• Travel throughout Chicago using a personal vehicle to deliver services in participants' homes and community settings.
• Perform other duties as assigned.

Our Values

We are:

• Collaborative – We strategically partner with organizations across all sectors to maximize our impact.
• Equity-Focused – We are a diverse, anti-racist organization committed to overcoming all forms of oppression, supporting healing, and creating greater opportunity.
• Innovative – We continuously learn and adapt our approaches to improve our effectiveness.
• Systems-Oriented – We leverage our organizational strength to support systems level cooperation and policy change.
• Person-Centered – We engage people with empathy and respect, meet them where they are, and provide individualized services and support.
• Reflective – We continuously evaluate our performance by using data and evidence to ensure accountability and effectiveness.
• Team-Driven – We cultivate a culture of shared purpose and facilitate professional growth, career advancement and satisfaction.

Pay and Schedule:

• Full-time, salaried exempt
• Salary range: $50,000-$52,000 annually
• Up to 75% travel across a variety of settings in Chicago

Benefits Include:

• Multiple options for health insurance coverage
• Employer provided life insurance
• Simple IRA with employer match
• Up to 15 days accrued in the first year
• 11 paid holidays, your birthday off, and designated mental health days
• NEW - ComPsych Guidance Resources Program & Employee Assistance Program
• NEW - Well onTarget tools and resources to help you manager your health
• MDLive - Telemedicine visits

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Must meet the State of Illinois criteria for a Mental Health Professional (MHP) via one of the following pathways:

• Bachelor’s degree in a human services field (Social Work, Psychology, Counseling, etc.).

• Bachelor’s degree in an unrelated field plus two (2) years of documented clinical experience in a mental health setting.

• High School Diploma or GED plus five (5) years of documented, supervised clinical experience in mental health or human services.

• A minimum of 3–5 years of clinical experience, preferably in case management or direct community-based service.

• Proven experience working with individuals experiencing chronic mental illness and substance use disorders, with a firm commitment to Harm Reduction principles.

• Ability to relate appropriately and effectively with individuals and families, as well as with staff and personnel from other community agencies.

• Strong computer literacy, including the ability to utilize Microsoft Office Suite and Electronic Health Record (EHR) systems for clinical documentation.

Preferred Experience

• Active Certified Case Manager (CCM), CRSS (Certified Recovery Support Specialist), or CPRP (Certified Psychiatric Rehabilitation Professional) designation.
• Experience in triage, crisis intervention, and rapid assessment within a housing or clinical setting.
• Skill in organizing and documenting clinical progress notes and comprehensive service plans in accordance with HIPAA.
• Ability to work effectively as a member of an interdisciplinary team to ensure continuity of care.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

The Substance Use Prevention and Recovery/Outreach Case Manager works in a variety of settings across Chicago.