Clinical Coordinator - Hinotori

Key Job Purpose

• Serve as the primary clinical and technical subject matter expert (SME) for the Hinotori™ Robotic System, ensuring safe, effective, and optimized use in surgical environments.
• Act as the master user and clinical liaison for surgeon training, competency assessment, operating-room case support, and continuous clinical excellence.
• Partner closely with surgeons, nursing and operating-room staff, hospital stakeholders, Customer Care, Commercial, Technical Service, and Regional HQ to enable successful adoption, utilization, and continuous improvement.
• Maintain accurate case, training, utilization, and issue records; identify risks and opportunities and escalate matters appropriately.

Summary Of Functional Duties & Responsibilities

• Serve as the primary subject matter expert (SME) for Hinotori™ Robotic System within the assigned territory or institution.
• Proactively identify opportunities to optimize robot utilization, procedural performance, and clinical outcomes.
• Provide first-line troubleshooting support and escalate complex issues appropriately.
• Plan, organize, and deliver structured training programs for surgeons, fellows, and operating room staff on robotic system usage.
• Coordinate onboarding pathways, proctoring sessions, dry labs, wet labs, and simulation-based training where applicable.
• Ensure all training and clinical support activities comply with company procedures, applicable regulatory requirements, hospital credentialing standards, and safety requirements.
• Support surgeon credentialing and competency validation by coordinating assessments, documenting results, and following up on identified development needs.
• Provide constructive clinical and technical feedback aligned with defined evaluation frameworks and observed performance.
• Provide hands-on clinical support during robotic-assisted surgical cases, with a clear focus on safe workflow, system readiness, and effective case execution.
• Guide surgical teams on robot setup, instrumentation, docking, workflow optimization, and appropriate troubleshooting to support safe and efficient procedures.
• Work closely with regional HQ clinical, technical, and commercial teams to address escalations, system issues, or clinical concerns.
• Support clinical investigations, product feedback, and post-market surveillance activities.
• Track and report monthly case counts, system utilization, and procedural volumes.
• Maintain accurate records for training activity, supported cases, and site performance.
• Read, update and follow company's standard operating procedures and guidelines in daily work.
• Support Manager to make, review and improve standard operating procedures and guidelines.
• Any other special projects and duties as assigned.

Qualification

• Bachelor’s degree in Nursing, Life Sciences, Biomedical Engineering, Medical Technology, or another related healthcare field. Clinical or operating-room background preferred.

• Minimum 2 years of relevant experience in an operating-theatre, clinical support, medical device, or healthcare environment. Robotic surgery experience is highly preferred.

• Skills and Knowledge Required :

• Strong understanding of surgical workflows, operating-room practices, and sterile-field principles.

• Good computer literacy and ability to learn clinical and technical systems quickly.

• Good English communication skills, both written and verbal.

• Ability to analyze case data, maintain documentation, and prepare clear reports.

• Attitude Required :

• Strong communication and stakeholder-management skills, particularly with surgeons and multidisciplinary clinical teams.

• Customer-focused, service-oriented, and professional.

• Strong problem-solving, judgment, and escalation skills.

• Able to work independently while collaborating effectively across functions and regions.

• High commitment to teamwork, compliance, accountability, continuous improvement, and strategic thinking.

• Adaptable and comfortable working in a dynamic clinical environment.

• Knowledge Desired but not Essential :

• Experience in robotic surgery, surgical navigation, or other advanced surgical technology.

• Experience in clinical education, proctoring, or medical-device training.

• Knowledge of hospital credentialing, clinical governance, or post-market surveillance.

• 50%; travel may include customer sites, hospitals, training centers, and other locations within Thailand. Occasional regional/international travel may be required.

• May require flexible working hours, including early mornings, evenings, weekends, or public holidays, based on scheduled surgical cases, training programs, and customer requirements