Clinical Director

Title: Clinical Director

Program: St. Nicholas House

Salary Range: $68,000 - $75,600 per year

Program Description:
St. Nicholas is a 94-bed congregate care supportive housing program located in Upper Manhattan. St. Nicholas provides permanent, affordable, supportive housing to 94 single adults of whom 61 are formerly homeless men and women referred through DHS. St. Nicholas is funded by DOHMH and DHS. Of those 61 clients, 40 are diagnosed with a chronic mental health issue and 21 are in recovery from substance use issues. The remaining 33 units are “fair market” and reserved for low-income tenants, referred from the local community. All tenants receive the following services through individual and group modalities: Case management, Supportive Counseling, Crisis Intervention, ADL Skills Development, Recreational Activities, Community Referrals for Medical and Psychiatric Needs. NY/NY linked clients receive additional services including Onsite Psychiatric Assessment, MH Treatment and Linkage to Community Mental Health Providers, Medication Prescription and Monitoring as well as Substance Abuse Counseling, Onsite Groups and Linkage to Community-Based Treatment Programs.

Overall Responsibilities:
Under the general direction of the Program Director, with some latitude for independent action and decision making, the Clinical Director will be responsible for the overall coordination and delivery of human services to the tenants of the St. Nicholas House residence. The Clinical Director serves as a liaison between St. Nicholas and ACT Teams and Access to Treatment Substance Use Disorder and/or support providers. The Clinical Director coordinates service delivery with healthcare providers, psychiatric, front desk, and behavioral health departments; ensures staff adherence to DOHMH, HRA and Project Renewal policies and procedures; conducts regular quality assurance reviews; partners with the Program Director to liaise with DOHMH and HRA, shelters and the Leasing Compliance and Asset Management (LCAM) department regarding tenant candidacy, move ins, and move outs; performs related work.

Essential Duties and Responsibilities:
The essential duties of the Clinical Director include but are not limited to the following activities:

• Collaborates with the Program Director and other senior staff to develop and implement program policies and procedures, disseminates these to staff, and updates them as needed. Develops and implements policies and procedures to comply with requirements from the Department of Health and Mental Health (DOHMH) and the Human Resources Administration (HRA).
• Supervises a team of case managers and Peer Specialist to deliver rehabilitative and restorative services to the tenants at St. Nicholas House.
• Provides the day-to-day coordination of clinical services in the facility through collaboration with medical, psychiatric and social service personnel, to ensure that tenants’ assessments, linkages to services and coordination of services are being provided by staff.
• Conducts performance assessments by auditing charts and reviewing data in external databases.
• Develops staff through team meetings, individual supervision and in-service education as needed for all levels of staff.
• Facilitates weekly case reviews.
• Monitors the staffs’ timely completion of all tenants’ intake processes, assessments, psychosocial, progress notes, referrals and service plans.
• Develops and trains staff in protocols to be followed in clinical emergencies.
• Ensures that post-discharge follow-ups are completed and documented in a timely manner, as indicated.
• Performs other duties as assigned by the Program Director.
• Available to respond to emergencies on a 24/7/365 basis, especially after normal work hours, on weekends or during the Program Director’s absence. Serves as interim primary lead in the absence of the Program Director.

Qualifications:

• Minimum of two years’ experience working within the Mental health field.
• Bachelor’s degree in related field.
• MA in social work, counseling, psychology, family therapy or related field, preferred.
• Leadership: Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.
• Program Evaluation and Performance Management: Capacity to develop/exhibit, in collaboration with the staff and the Performance Evaluation and Quality Assurance Department (PEQA), the ability to independently evaluate and manage program performance using data.
• Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.
• Excellent oral, writing, and listening and negotiating skills.
• The ability to work well within a high-pressure environment and meet the short- and long-term mandates of the program.
• An ability to interface with clients as well as all levels of staff.
• Knowledge of case management software as well as proficiency in Microsoft Office Suite.
• Bilingual or multilingual a plus.