Clinical Director

Full-Time | Leadership | Healthcare Operations

OrthoLazer is seeking a Clinic Director to lead the day-to-day operations, team performance, patient experience, and continued growth of our clinic.

This is a hands-on leadership role for someone who thrives in a fast-paced healthcare environment, knows how to lead people, holds a high standard for patient care and service, and takes ownership of the numbers.

The Clinic Director will serve as the operational leader of the practice — ensuring that the clinic runs exceptionally well while creating an environment where patients feel cared for, employees feel accountable and supported, and referring providers view OrthoLazer as a trusted partner.

What You’ll Own

Clinic Operations

• Lead all day-to-day clinic operations and ensure efficient patient flow and scheduling
• Maintain high standards for patient experience, service, cleanliness, and professionalism
• Identify operational inefficiencies and implement solutions
• Ensure clinic policies, procedures, and compliance standards are consistently followed
• Partner with ownership and corporate leadership on strategic initiatives and operational improvements

Team Leadership & Accountability

• Lead, coach, develop, and hold the clinic team accountable to clearly defined expectations
• Establish a culture of ownership, teamwork, urgency, and professionalism
• Conduct regular team meetings and individual performance conversations
• Recognize strong performance while addressing performance issues quickly and appropriately
• Help recruit, onboard, train, and retain high-quality team members
• Set the tone for a positive, accountable, patient-first culture

Financial & Business Performance

• Own key clinic performance metrics and work with ownership to achieve financial and growth objectives
• Monitor scheduling, patient volume, cancellations, collections, utilization, and other operational KPIs
• Identify opportunities to improve revenue, patient retention, and clinic efficiency
• Maintain strong controls around payments, documentation, and administrative processes
• Understand the relationship between operational execution and financial performance

Patient Experience

• Ensure every patient receives an exceptional experience from scheduling through completion of care
• Personally address patient concerns and service issues when necessary
• Create a culture where patients are treated with urgency, respect, and genuine care
• Monitor patient feedback and use it to improve the clinic experience

Referral & Community Development

• Help maintain and strengthen relationships with physicians, physical therapists, athletic trainers, employers, and other referral partners
• Support community outreach and local marketing initiatives
• Work with the team to ensure referral sources receive timely, professional communication
• Help identify opportunities to expand awareness of OrthoLazer within the local healthcare community

What We’re Looking For

We’re looking for a leader, not simply an administrator.

The ideal candidate:

• Has experience leading a healthcare, medical, wellness, or service-based operation
• Has demonstrated success managing and developing a team
• Is comfortable being held accountable to measurable results
• Possesses strong organizational and communication skills
• Can balance empathy with accountability
• Is comfortable having difficult conversations when necessary
• Takes initiative rather than waiting to be told what to do
• Has strong attention to detail without losing sight of the bigger picture
• Understands that culture and performance go hand-in-hand
• Is comfortable working directly with ownership and senior leadership
• Brings energy, urgency, professionalism, and a genuine desire to help people

Preferred Experience

• 3+ years of management or leadership experience
• Healthcare, medical practice, physical therapy, orthopedic, wellness, or other patient-facing experience preferred
• Experience managing budgets, KPIs, scheduling, staffing, and operational metrics
• Experience with EMR/practice-management systems preferred
• Bachelor’s degree preferred, but demonstrated leadership experience will be considered

The Personality We’re Looking For

You don’t have to check every box on a résumé.

We’re particularly interested in someone who is:

A leader. A problem solver. A people person. An operator.

Someone who walks into a situation and thinks:

“How can we make this better?”

You should be comfortable rolling up your sleeves, jumping into the front lines when needed, and holding yourself and others to a high standard.

We believe the best clinic cultures are built by leaders who care deeply about people while maintaining high expectations.

Pay: $62,000.00 - $90,000.00 per year

Benefits:

• Paid time off

Work Location: In person