Clinical Front Desk Check In / Check Out

Summary

This role provides customer service to all patients and visitors entering the medical center. Must have prior Medical Center experience

Duties and Responsibilities

1. Excellent Customer service, always representing exceptional attitude and work ethic.

2. Greets visitors, ascertains purpose of visit, and directs them to appropriate staff.

3. Checks in/ out patients in a timely, accurate, and professional manner.

4. Records demographics in Electronic Health Record (EHR) system.

5. Verifies patients’ insurance information, addresses and telephone numbers to ensure proper billing and accuracy.

6. Confirms patients’ appointments.

7. Collects co-payments from patients.

8. Gracefully answering phone calls and resolving patient requests.

9. Records information accurately.

10. Schedules follow-up physician appointments to meet the daily provider quota.

11. Assists other staff members when needed.

12. Ensures effective patient flow to reduce patient wait time.

13. Ensure that all HIPAA/ OSHA standards are in compliance.

15. Performs other duties as assigned.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Experience:

• Front desk: 2 years (Required)

Work Location: In person