Clinical Lead

• Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physician with various procedures; charting; relaying instructions to patients; answering calls and providing pertinent information.
• Proficiency in collecting correct blood samples and other body fluids, ensuring proper patient identification and labeling of samples.
• Follows hospital policies and procedures for transporting and delivering samples to laboratory. Knowledge of handling laboratory supplies and stocks supplies.
• Ensure that patients receive appropriate competent and quality clinical care and that customer service meets patient’s expectation.
• Adherence by staff to all policy and procedures.
• Provides age appropriate care.
• Reporting monitoring and management of patient and staff incidents.
• Monitoring and management of patient and physician satisfaction results.
• Follows standards precautions using personal protective equipment as required. Knowledge and performance of sterile tech.
• Proficient in clerical responsibilities including: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing and charts to ensure information completed and filed appropriately.
• Performs facility responsibilities as assigned which may include: setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
• May perform special tests such as clotting times, bleeding times, and glucose tolerance tests and report results to other lab personal.
• Maintains Point of Care documents and performs Quality Control management.
• Orients and mentors new staff members. Shows good customer service on phone and in person to anyone that enters the facility.
• Performs miscellaneous tasks that promote smooth operations or other duties as deemed necessary.
• Serves as the clinical lead for assigned staff, providing day-to-day guidance and support to ensure efficient clinic operations and quality patient care.
• Assists with onboarding, training, and mentoring of new clinical staff and supports ongoing staff competency development.
• Monitors clinical supply inventory and coordinates ordering to ensure adequate stock levels and uninterrupted patient care.
• Addresses patient concerns and complaints in a professional and timely manner, escalating issues as appropriate.
• Assists with staff scheduling and workflow management to ensure appropriate coverage and efficient patient flow.
• Ensures compliance with clinic policies, procedures, quality standards, infection control practices, and regulatory requirements.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person