CLINICAL MANAGER BH

Section 2: Position Purpose

The Clinical Manager is responsible for the overall supervision of clinical services and individual supervision at the Peer Support House, which provides on-going crisis residential services to individuals who are involved with the criminal justice system and who without additional support are at risk of experiencing a mental health crisis following release from incarceration or forensic hospitalization. The Clinical Manager will provide direct supervision of the Site Supervisor, Office Manager, and Nurse.

Section 3: Major Responsibilities

DIRECT DUTIES:

• Responsible for overall clinical coursework, such as clinical interventions, PIR follow-ups, and coordination of clinical services

• Oversee and coordinate all in-house clinical services including individual and group therapy.

• Oversee PIR assessment and evaluation process, as well as ensuring the completion and accuracy of clinical documentation

• Perform case consultation with others professional, external, and internal to gather a better perspective around participant’s quality of care, progress, and service integrity

• Continuously assess effectiveness of treatment interventions

• Audit progress notes

• Oversee the data entry of notes and other documentation required by CBH and RHD into required database systems; RHD Electronic Health Record (EHR) Responsible for primary communication and coordination of services with the Nurse and Psychiatrist

• Participate in the program referral process including conducting initial assessment of PIRs while incarcerated or hospitalized

• Coordinate with program leadership team on coverage issues and anticipate crisis

• Participate in team meetings and evidence base practice

Section 6: Job Qualifications and Competencies

Job Qualifications:

• Have a working knowledge of corporate and program policies and procedures

• Good communication skills (written and oral)

• Ability to manage multiple tasks or projects

• Demonstrate good problem solving and conflict resolution skills

• A certificate of licensed social worker from PA State Board of Social Workers, Marriage & Family Therapist & Professional Counselors is required.

• Experience in the field of forensics is preferred.

• Peer Specialist Supervisor’s Certification preferred.

• Be 21 years of age or older

• Basic working knowledge of all Microsoft Office programs

• Possess a valid driver's license

• Ability to carry out duties without direct supervision

• Subject to employment screenings, including PA State Criminal History & FBI clearance, if applicable

Education and Experience:

• At least four (4) years of direct care, mental health and work experience.

• A master’s degree from an accredited university in a discipline, such as: Psychology, Social Work, Human Services, or related field.

Job Competencies:

• Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.

• Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.

• Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.

• Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.

• Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.

• Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.

• Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.