Clinical Office Coordinator

Office Coordinator - Mobile Wound Care

Pay: $20-25/hour, based on experience
Location: Covina, CA
Schedule: Full-time

About Us
We are a mobile wound care practice that brings specialized care directly to patients - in their homes, skilled nursing facilities, assisted living communities, and other care settings. Our providers are on the road, and our office keeps everything connected behind them.

About the Role
We're looking for a highly organized, dependable Office Coordinator to serve as the hub of our operations. You'll manage incoming referrals, keep patients and facilities informed, and help build efficient schedules so our providers can focus on patient care. If you're detail-oriented, comfortable on the phone, and strong in Excel, we'd like to hear from you.

Responsibilities

• Receive and process patient referrals from physicians, hospitals, home health agencies, and facilities, ensuring required documentation is complete and accurate
• Call patients, family members, caregivers, and facility staff to schedule visits, provide updates, and follow up on next steps
• Route patients and coordinate provider schedules by location to support efficient daily travel routes
• Serve as the point of contact for partner facilities (SNFs, assisted living, home health agencies) regarding visits, patient status, and documentation needs
• Manage email correspondence with patients, referral sources, vendors, and internal staff
• Maintain patient trackers, referral logs, visit schedules, and reports in Excel
• Track follow-up visits and ensure patients stay on their care schedule
• Maintain organized records in compliance with HIPAA
• Provide general administrative support and handle other office tasks as needed

Qualifications

• Strong organizational skills and the ability to manage multiple priorities and moving schedules
• Proficiency in Microsoft Excel (sorting, filtering, basic formulas, maintaining trackers) and the Microsoft Office Suite
• Clear, professional, and friendly phone and written communication
• Comfortable making a high volume of outbound calls to patients, caregivers, and facilities
• Ability to adapt quickly when schedules change
• Ability to handle confidential information with discretion
• High school diploma or equivalent required

Preferred

• Experience in a medical office, home health, hospice, or long-term care setting
• Familiarity with wound care or working with skilled nursing / assisted living facilities
• Experience with EHR/EMR systems and basic medical terminology
• Experience with insurance verification, especially Medicare and Medicare Advantage
• Experience with scheduling or routing for mobile/field-based providers
• Bilingual (English/Spanish) a plus

What We Offer

• Competitive hourly pay ($20-25/hr based on experience)
• Full-time, stable position
• A meaningful role supporting patients who often have limited access to care
• A small, supportive team where your work has a direct impact

Pay: $20.00 - $25.00 per hour

Work Location: Hybrid remote in Covina, CA 91724