Clinical Operations & Patient Management Intern

We are looking for a friendly, organized and proactive intern to support the clinics day-to-day operations and patient-management activities.

The intern will assist with appointment coordination, patient communication, front-desk operations, documentation, billing support and maintaining a welcoming clinic environment. This role is ideal for someone interested in building a career in healthcare administration, clinic operations, patient experience or hospitality.

Patient Coordination and Experience

• Welcome patients and visitors professionally and assist them during their clinic journey.
• Support patients with registration, appointment check-in and required documentation.
• Coordinate appointments, confirmations, reminders, rescheduling and follow-up calls.
• Guide patients through consultation, treatment and billing stages.
• Collect patient feedback and communicate concerns to the appropriate team member.
• Maintain patient privacy, dignity and confidentiality at all times.
• Ensure patients are comfortable while waiting and promptly communicate any delays.

Front-Desk and Clinic Operations

• Answer telephone calls, WhatsApp messages and general enquiries professionally.

• Provide accurate information about clinic timings, appointments and services without giving medical advice.

• Support the daily opening and closing activities of the clinic.

• Help maintain an organised, hygienic and welcoming reception and waiting area.

• Coordinate with doctors, nurses, aestheticians and other team members regarding patient schedules.

• Assist in monitoring patient flow and minimising waiting time.

• Support the preparation of daily appointment and operational reports.

Systems and Documentation

• Update patient details, appointments and service information in Clinicea.
• Ensure records and documents are complete, accurate and securely maintained.
• Assist with consent-form coordination and collection of required patient information.
• Support billing, payment recording and invoice generation under supervision.
• Assist with basic data entry and reporting in Clinicea and relevant Zoho applications.
• Maintain trackers for enquiries, appointments, follow-ups, feedback and pending actions.

Administrative Support

• Assist with filing, scanning and organising operational documents.

• Support stock and inventory checks for clinic supplies and consumables.

• Coordinate with vendors and service providers when instructed.

• Assist in preparing patient-information materials, forms and internal checklists.

• Support clinic events, promotional activities and patient-engagement initiatives.

• Perform other reasonable operational duties assigned by the reporting manager.

• Comfortable using computers, email, Microsoft Office or Google Workspace.

• Ability to learn clinic-management and business applications such as Clinicea and Zoho.

• Fluency in English and Hindi is required; Marathi would be an advantage.