Clinical Operations Assistant

1. Assistance in Center Supervision

• Assist the Clinical Head in monitoring day-to-day operations and ensuring smooth facility workflows.
• Help track license renewals and administrative requirements necessary for center operations in coordination with the Administrative Manager.
• Assist in organizing staff schedules, task delegation, and orientation of new clinical hires.
• Support the evaluation of employee performance and enforce workplace discipline and protocol adherence.
• Serve as an operational point of contact when the Clinical Head is off-site, escalating major issues as necessary.

2. Patient Care Support & Coordination

• Assist in monitoring nursing staff performance and ensuring high-quality patient care delivery.
• Coordinate with the Head Nurse and attending physicians regarding patient management and treatment schedules.
• Receive, log, and address initial feedback, complaints, and requests from patients, relatives, medical staff, and visitors.
• Apply established clinical standards to continuously evaluate nursing care quality.

3. Supplies & Inventory Management

• Monitor initial and ongoing inventory counts of medical supplies, equipment, and gross center stock.
• Ensure proper storage, handling, and accurate recording on inventory cards by the Inventory Nurse (in accordance with the Inventory Schedules Protocol).
• Draft and prepare purchase orders for re-stocking and submit them to the Administrative Manager for review and purchasing approval.

4. Regulatory Compliance & Quality Assurance Support

• Assist in implementing and reviewing operational policies to prevent illegal, unethical, or improper conduct.
• Coordinate and prepare documentation for monthly Quality Assurance (QA) meetings (held every first Friday of the month) and regular staff meetings (held every last Friday of the month).
• Conduct preliminary checks on medical records, logbooks, and clinical forms to ensure strict accuracy and completeness.
• Monitor staff qualifications and training credits, helping coordinate staff participation in seminars and continuing education.
• Support the investigation of policy violations and assist in executing corrective action plans for compliance risks.