Clinical Operations Coordinator

About Us

Infusion First is a growing home infusion company providing high-quality infusion services throughout Western New York. We work closely with patients, pharmacies, physicians, and nurses to coordinate safe and efficient infusion care in patients' homes.

We are currently seeking a highly organized and detail-oriented Medical Liaison Coordinator to join our Infusion Department.

Position Summary

The Medical Liaison Coordinator serves as the primary point of communication between patients, pharmacies, physician offices, referral sources, and our clinical team. This role is responsible for coordinating patient referrals, scheduling infusion visits, maintaining accurate documentation, and ensuring timely communication between all parties involved in patient care.

Responsibilities

Coordinate new patient referrals and admissions

Schedule infusion visits with patients and nursing staff

Communicate with specialty pharmacies, physician offices, and referral sources

Track medication deliveries and verify visit readiness

Maintain accurate patient records and documentation

Monitor patient schedules and assist with rescheduling when necessary

Follow up on missing documentation and physician orders

Assist with care coordination and ongoing patient support

Communicate professionally with patients, caregivers, nurses, and healthcare providers

Support quality assurance and compliance initiatives

Participate in department meetings and training activities

Qualifications

Previous healthcare, medical office, infusion, case management, or care coordination experience preferred

Strong customer service and communication skills

Excellent organizational and multitasking abilities

Ability to work independently and manage multiple priorities

Proficiency with Microsoft Office (Outlook, Word, Excel)

Experience with EMR/EHR systems preferred

High school diploma or equivalent required

Associate's or Bachelor's degree preferred

What We Offer

Competitive pay

Stable full-time schedule

Supportive team environment

Opportunities for professional growth and advancement

Meaningful work helping patients receive life-changing infusion therapies

Why Join Us?

At Infusion First, every team member plays an important role in improving patient outcomes. We are looking for individuals who are compassionate, organized, and committed to providing exceptional service to our patients and healthcare partners.

We would love to hear from you!

Apply today and become part of our growing team.

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

Application Question(s):

• Do you have strong communication skills when working with patients?
• Do you have experience with scheduling and coordinating appointments?
• Do you have experience communicating with physicians’ offices?
• Do you have experience using digital systems such as Microsoft Office and Outlook email?

Experience:

• Medical writing: 2 years (Required)

Work Location: In person