Clinical Operations Director

• Provide operational leadership for Virtual Safety Companion teams, ensuring patient monitoring practices align with US health system protocols and safety standards.
• Oversee credentialing verification activities for non-delegated providers, ensuring accuracy, timeliness, and compliance with health system policies, accrediting body standards, and regulatory requirements.
• Lead non-clinical care coordination functions, including scheduling, patient navigation, and resource support, to ensure high-quality service delivery for designated covered lives.
• Manage, coach, and develop a team of professionals by setting goals, conducting performance reviews, and supporting career growth.
• Serve as the primary liaison between Global Business Services (GBS) teams and US health system leaders, ensuring clear communication, operational transparency, and alignment with business needs.
• Build and foster high-performing teams by promoting engagement, accountability, collaboration, and continuous learning.
• Drive process improvements and operational efficiency initiatives by leveraging best practices, performance metrics, and feedback from US stakeholders.
• Anticipate evolving business needs and implement operational improvements to support strategic objectives.
• Ensure compliance with established quality, service, and regulatory standards across all areas of responsibility.
• Lead change management initiatives, guiding teams through organizational transitions with effective communication, empathy, and resilience.

Qualifications:

• Bachelor’s degree in Nursing.
• Active and unrestricted Philippine Registered Nurse (PHRN) license issued by the Professional Regulation Commission (PRC).
• Minimum of seven (7) years of experience in clinical healthcare leadership, including prior hands-on bedside nursing experience.
• Must have prior bedside/clinical nursing experience in a hospital or healthcare setting.
• Previous experience working in a global captive center, Global Business Services (GBS), or Shared Services environment.
• Strong leadership, people management, communication, and stakeholder management skills.
• Experience managing healthcare operations, clinical teams, or patient-focused services is highly preferred.