Clinical Operations Liaison

Who you are

• A desire to work collaboratively with a tight-knit but quickly growing team across many different areas of the business
• Flexibility, humility, and a sense of humor
• Excitement for working in a fast-paced, high-growth environment
• 2+ years in an operations, coordination, or administrative support role
• Experience managing multiple workflows, trackers, or reports simultaneously
• Comfortable working independently and remotely with minimal day-to-day direction
• Strong communication and problem-solving skills
• Proficient in EHR systems and Google tools
• Reliable internet connection and dedicated, secure workspace
• Available to work CST hours
• Experience in healthcare operations, medical group administration, or home health/home care
• Familiarity with multi-state payroll or leave compliance
• Experience supporting a distributed or regional field team
• Prior use of Rippling or a similar HRIS platform

What the job involves

• We are growing rapidly and are looking for a Clinical Operations Liaison to support our clinical leaders as we scale our field operations and clinical teams
• You’ll be the connective thread between our NPs and Sprinters (our clinician field staff) and the operational systems that keep them paid, trained, and compliant — handling workforce tracking, payroll compliance follow-up, documentation review, and reporting so clinical leadership can stay focused on patient care, clinical support, and clinical oversight
• We’re not just looking for someone to execute a checklist
• As we scale, we want someone who notices where a workflow is clunky, a tracker is out of date, or a process could run smoother — and speaks up about it
• You’ll have real opportunities to help shape how these processes evolve
• This is a temporary, full-time position
• This role reports to the Director of Quality & Training
• Serve as the day-to-day point of contact for NPs and Sprinters on timesheet, mileage, and documentation questions
• Follow up with field employees on timesheet submissions, PTO entries and approval, and sick time to ensure accuracy before each payroll close
• Validate weekly mileage and hours are submitted in accordance with policy and protocols
• Review and abstract supporting documentation for mileage and time submissions
• Approve expenses within set parameters
• Data pulls and tracking for peer audits, bonus incentives
• Deliver a weekly exception report to each manager — escalations only, with full documentation
• Other duties as assigned
• Maintain clinical employee attendance, call-off, and workforce planning trackers
• Track training completion in Sprinter University and annual compliance for clinical teams
• Prepare weekly and monthly operational reports for your assigned clinical area
• Support logistical planning for workforce
• Maintain dashboards, trackers, and workforce metrics
• Manage administrative escalation trackers and ensure timely follow-up on open items
• Route non-clinical operational issues to appropriate teams
• Maintain SOPs, workflows, and operational documentation
• Track project milestones and action items; support new workflow launches as directed by the In-Home Director
• Participate in internal audits; identify documentation gaps and recommend process improvements
• Flag recurring issues or inefficiencies in existing workflows and propose fixes to your manager
• Maintain confidentiality and adhere to all HIPAA and compliance standards
• You take pride in accuracy and integrity, finding satisfaction in getting every detail right
• You’re motivated by mission as much as metrics — knowing your work directly supports better access to preventive and chronic care for patients nationwide
• You thrive in a tech-forward, fast-growing environment where innovation and continuous improvement are part of the daily rhythm
• You enjoy working independently in a remote setting while staying connected to a collaborative, purpose-driven team
• You’re naturally curious, proactive, and eager to contribute feedback and shape evolving processes
• Most of all, you value flexibility, accountability, and being part of a company that’s reimagining how healthcare reaches people where they are

Benefits

• Free lunch everyday and fully-stocked microkitchens and coffee/tea bar
• Team offsites, game hours, tech talks, and design sprints
• Health insurance benefits (PPO / HMO / HSA, 100% of family premiums paid)
• Dental / vision / wellness benefits
• 401k matching
• Unlimited PTO
• Flexible work-from-home policy for work/life balance (4 days in-office, accommodation for occasional WFH days)
• Relocation assistance
• Generous parental leave (4 months for the birthing parent, 3 months for a partner, 100% paid)