Clinical Operations Manager

Operations Manager — Couture Dermatology & Laser Beverly Hills

Couture Dermatology & Laser Beverly Hills is a growing aesthetic dermatology practice that has outgrown being run entirely through its owners. We're hiring an A Player Operations Manager to take ownership of the schedule, team accountability (vendors, marketing partners, ect.) and the practice's financial systems, — the person who turns “everything runs through the owners” into a practice with a real operating system underneath it. This is a hands-on leadership seat, not an administrative one: you'll lead the team, run the numbers, run the meetings, and be in the building doing it.

What You'll Own

• Run the practice's daily and weekly operating rhythm — morning huddle, weekly ops/financial alignment meeting with the owner, team meetings — off documented checklists, not memory. A Standard Operating Rhythm across each role within the practice.
• Own the schedule: get us scheduled to goal and maximize treatment-room and provider (injector, laser tech, aesthetician) utilization.
• Hold the clinical and front-office team accountable to KPIs — treatment-plan/package acceptance rate, membership and touch-up reappointment rate, AR days, new-patient flow — including the hard conversations when someone isn't hitting standard.
• Own the P&L: manage accounts payable/receivable and cash flow, work with our accountant on budgets and margins, and know exactly how profitable the practice is at any given moment.
• Own HR for the clinical and front-office team: hiring, onboarding, performance reviews, compliance, and, when necessary, terminations.
• Build and maintain the practice's KPI dashboard, and use it — not a spreadsheet nobody opens — to run weekly decisions.
• Build the quarterly and annual business plan alongside the owners and drive execution against it.
• Step in personally when needed — run a treatment-plan/financial presentation, resolve an insurance or membership billing issue — without that becoming the majority of your week.

What Success Looks Like

• The owners is no longer the default escalation point for staffing, scheduling, or day-to-day operational inquries.
• The schedule stays consistently full, with treatment-room and provider utilization trending up.
• Team accountability metrics — package acceptance, reappointment rate, AR days — move in the right direction month over month.
• A KPI dashboard exists, stays current, and actually drives weekly decisions.
• The owner's day-to-day operating hours go down while practice profitability goes up.

What We're Looking For

• Proven experience leading and managing a team of 5+ people and owning outcomes, not just tasks — aesthetic, medical, dental, hospitality, or other service-business leadership all count. Healthcare or aesthetics experience is a plus, not a requirement.
• Comfortable having direct accountability conversations without avoiding them.
• Financially literate: comfortable reading a P&L, managing AP/AR, and working with an accountant on budgets and margins.
• Experience building or running KPI dashboards and operating off checklists/SOPs rather than tribal knowledge.
• HR fundamentals: hiring, onboarding, performance management, basic employment compliance.
• Willing to be a doer, not just a delegator — this is a hands-on seat, especially in the first six months.
• Able to work on-site, in person, at our practice — this is not a remote role.

Compensation

Base salary to start plus a performance bonus tied to schedule performance, team accountability metrics, and practice profitability growth. On-target earnings and full bonus structure are walked through during the interview process.

How to Apply - (Do not call the clinic)
Submit your application directly through Indeed.
You'll receive a confirmation email requesting you to submit a 1-2 minute video that includes:

1. An introduction of yourself and why you're an ideal fit for this position.
2. Examples of teams you have led and any KPI's and metics used to define your success.
3. Your short-term professional goals (next 2-5 years)
4. Your long-term professional ambitions (10+ years)
5. How this role aligns with both your short term and long term professional goals ?

Upload your video to Google Drive and reply to the confirmation email with the shareable/accessible link. Or you can reply back with a shareable/accessible link of a loom video.

Our Core Values

These values are the foundation of Couture Dermatology & Laser Beverly Hills. The right candidate won't just read them — they'll recognize themselves in them.

Clinical Excellence, Relentlessly Pursued

We rise to the occasion when our best is required. We take pride in the hard case, in getting the small details right, and in improving — visit after visit — until incremental skill becomes compounding mastery. It is the standard our clinical team trains toward, and the standard we hold ourselves to every day.

Honest, Graceful Communication

We have the self-awareness to see the truth clearly, the courage to say it with care, and the humility to receive it in return — whether that means guiding a patient away from a trend that isn't right for them, or helping a teammate grow. Nothing exceptional is built without honest feedback, given well.

Character Worth Trusting

We are the kind of people our patients and colleagues are proud to be associated with. What we say, what we do, and who we are line up — in the treatment room and beyond it. Patients trust us with their skin and their confidence; we treat that trust as sacred.

Pay: $60,000.00 - $92,000.00 per year

Application Question(s):

• Do you have Experience running P&L, and managing AP/AR, and working with an accountant/owner on budgets and margins ?
• Experience building or running KPI dashboards and operating off checklists/SOPs rather than tribal knowledge.
• Do you have Healthcare or Aesthetics experience ?
• How many years of proven experience do you have leading and managing a team ? What was the size of the team ?

Work Location: In person