Clinical Patient Representative

Overview

Join our dynamic healthcare team as a Clinical Patient Representative, where your dedication to patient care and administrative excellence will make a meaningful difference. In this vital role, you will serve as the first point of contact for patients, ensuring a seamless experience from check-in to follow-up. Your expertise in medical documentation, insurance processes, and electronic health record (EHR) management will support our mission to deliver compassionate, efficient, and compliant healthcare services. This position offers an engaging environment where your skills in medical billing, coding, and customer service come together to enhance patient satisfaction and operational efficiency.

Responsibilities

• Greet patients warmly and assist with check-in procedures using EMR systems such as Epic.
• Verify patient insurance coverage, including Medicare and health insurance policies, ensuring accurate billing and documentation review.
• Collect and process medical collections, ensuring adherence to HIPAA and clinical confidentiality policies.
• Manage electronic health records (EHR), including documentation review, medical records management, and filing in compliance with health information management standards.
• Schedule appointments efficiently using medical scheduling software while maintaining front desk operations and phone etiquette.
• Assist with medical coding tasks such as CPT coding, ICD-9/10 coding, and ICD coding to support accurate billing and reimbursement processes.
• Provide exceptional patient service by answering inquiries via phone or in person, supporting care plans, and delivering clerical support with proficiency in Microsoft Office tools.
• Maintain clinic flow by coordinating with healthcare providers for timely patient care delivery and supporting medical office management tasks.

Experience

• Proven experience working in a medical office environment with strong knowledge of EMR/EHR systems like Epic.
• Demonstrated proficiency in medical billing, coding (CPT, ICD-9/10), and understanding of health insurance processes including Medicare.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Prior clinic experience with familiarity in medical terminology, healthcare documentation review, and electronic health records management is preferred.
• Strong computer skills with expertise in Microsoft Office Suite along with excellent phone communication skills and typing speed (10 key typing).
• Experience providing front desk or medical receptionist support along with administrative tasks such as filing, data entry, and health information management.

Join us to be part of a dedicated team committed to delivering outstanding patient care through professionalism, compassion, and technical expertise!

Pay: $16.00 - $18.00 per hour

Work Location: In person