Clinical Program Supervisor - Recovery Peer Support

Clinical Program Supervisor - Recovery Peer Support

Department: Outpatient Clinic (OPC)
Reports To: Clinical Program Unit Manager
Supervises: Recovery Support Peer Specialists, peer volunteers, interns, and other assigned personnel
FLSA Status: Exempt
Employment Status: Full-Time
Location: San Antonio, Texas

Position Summary

The Clinical Program Supervisor - Recovery Peer Support leads the daily operations and service delivery of Crosspoint’s Recovery Peer Support Team. This position supervises Recovery Support Peer Specialists, promotes a recovery-oriented program environment, and ensures peer services are delivered ethically, consistently, and in accordance with applicable certification, documentation, contractual, and organizational requirements. The Supervisor works closely with Outpatient Clinic personnel, other Crosspoint programs, treatment providers, and community partners to support participants in building recovery capital and achieving self-directed recovery goals.

Essential Duties and Responsibilities

Program Leadership and Operations

• Manage the Recovery Peer Support Team’s daily operations, including assignments, schedules, service coverage, participant engagement, documentation, group activities, community-based services, and coordination with other programs.
• Implement program goals, procedures, service standards, and performance expectations established by the Clinical Program Unit Manager and Clinical Program Administrator.
• Monitor staffing, referrals, caseloads, service utilization, participant needs, and operational barriers and provide timely recommendations for program improvement.

Personnel Management and Supervision

• Provide day-to-day direction, coaching, mentoring, and performance management to Recovery Support Peer Specialists, peer volunteers, interns, and other assigned personnel.
• Participate in recruitment, selection, onboarding, orientation, training, performance evaluations, employee development, corrective action, and other personnel matters in collaboration with program leadership and Human Resources.
• Establish and monitor expectations related to attendance, scheduling, productivity, documentation, participant service, professional boundaries, ethical conduct, policy compliance, and timely completion of assigned responsibilities.

Peer Specialist Supervision

• Provide structured individual or group supervision focused on service delivery, case and activity review, skill development, problem resolution, professional growth, ethical practice, boundaries, and appropriate use of lived experience.
• Conduct and document supervision at least weekly for peer specialists with an initial certification and at least monthly for peer specialists with a two-year certification, or more frequently when required by participant needs, employee development, or applicable standards.
• Observe peer-service delivery as appropriate, review documentation and performance, provide constructive feedback, and ensure supervision records satisfy certification, payer, contract, and Crosspoint requirements.

Recovery Planning and Participant Support

• Oversee the development and implementation of participant-directed recovery plans based on individual strengths, needs, interests, goals, recovery capital, natural supports, and preferred recovery pathways.
• Guide peer specialists in helping participants develop support networks, self-advocacy skills, wellness strategies, community connections, and sustainable recovery-oriented lifestyles.
• Maintain collaborative and respectful relationships with participants and their support systems while ensuring services remain voluntary, person-centered, culturally responsive, and consistent with the scope of peer support.

Recovery Services and Program Activities

• Oversee delivery of individual peer support, recovery coaching, education groups, peer-support groups, social and recreational activities, and other approved structured or evidence-informed recovery activities.
• Ensure peer specialists respond appropriately to participant distress, conflict, crisis situations, and de-escalation needs and promptly involve clinical personnel or emergency resources when matters exceed the peer-support scope.
• Evaluate participant engagement, service quality, recovery-plan progress, and the effectiveness of program activities and recommend appropriate changes to strengthen the recovery community.

Clinical and Program Coordination

• Collaborate with Outpatient Clinic clinicians and other authorized personnel regarding participant needs, treatment or service plans, progress, referrals, safety concerns, and continuity of care.
• Maintain effective communication with Crosspoint programs, treatment providers, recovery organizations, community partners, and other relevant stakeholders to coordinate mutually reinforcing services.
• Review relevant service notes, logs, incident reports, referrals, and other program information to maintain awareness of participant needs, staff responses, emerging risks, and service-coordination concerns.

Documentation, Quality, and Compliance

• Ensure participant records, recovery plans, service notes, supervision records, incident reports, referrals, and other required documentation are accurate, complete, timely, confidential, and billing-ready when applicable.
• Monitor compliance with peer-specialist ethical standards, certification requirements, payer rules, contracts, HIPAA, 42 CFR Part 2 when applicable, and Crosspoint policies and procedures.
• Conduct routine quality reviews, address documentation or performance deficiencies, implement assigned corrective actions, and provide reports on program activity and performance to the Clinical Program Unit Manager.

Community Resources and Outreach

• Maintain current knowledge of recovery-oriented community resources and help peer specialists connect participants with treatment, housing, employment, education, transportation, mutual-aid, wellness, and other appropriate supports.
• Develop and maintain cooperative relationships with recovery organizations, community providers, program partners, and referral sources in coordination with Outpatient Clinic leadership.
• Support approved community outreach, participant-engagement, partnership, and business-development activities that increase awareness of and access to Crosspoint’s recovery-support services.

Organizational Responsibilities

• Participate in Management Council, team meetings, case consultations, training, audits, committees, workgroups, and community meetings as assigned.
• Collaborate with the Clinical Program Unit Manager, Clinical Program Administrator, clinicians, Quality Assurance, Human Resources, Finance, and other Crosspoint programs.
• Support Crosspoint’s mission, values, trauma-informed approach, recovery-oriented principles, and organizational policies and perform other related duties consistent with the position.

Minimum Qualifications

• Must meet the applicable Texas qualifications to serve as a Peer Specialist Supervisor, including qualification as a Qualified Credentialed Counselor or Licensed Practitioner of the Healing Arts, or another state-recognized qualification approved by Crosspoint with any required professional supervision in place.
• Current Texas Peer Specialist Supervisor certification in good standing and completion of all required supervisor training, continuing education, ethics, background, and renewal requirements.
• At least three years of behavioral-health, substance-use recovery, peer-support, or community-service experience, including experience supervising, coaching, mentoring, or training employees or peer-service personnel.

Preferred Qualifications

• Current Texas Recovery Support Peer Specialist certification in addition to Peer Specialist Supervisor certification.
• Experience supervising peer specialists in an outpatient behavioral-health, substance-use treatment, recovery, reentry, residential, or community-based program.
• Experience with Medicaid or other reimbursable peer services, recovery planning, recovery-capital tools, quality assurance, program reporting, and billing-related documentation.

Knowledge, Skills, and Abilities

• Thorough understanding of substance-use conditions, co-occurring disorders, multiple recovery pathways, recovery capital, person-centered planning, trauma-informed care, and the appropriate role and boundaries of peer support.
• Strong employee-supervision, coaching, mentoring, conflict-resolution, de-escalation, organization, documentation, and problem-solving skills.
• Ability to work effectively with diverse populations, communicate clearly and accurately, identify and use community resources, operate independently in office and field settings, and use electronic health record and office technology.

Licenses, Certifications, and Other Requirements

• Current Texas Peer Specialist Supervisor certification and all professional credentials or supervision arrangements required to qualify for the certification.
• Valid Texas driver’s license, acceptable driving record, reliable transportation, and proof of automobile insurance when driving is required for assigned duties.
• Current CPR and First Aid certification or the ability to obtain certification within the timeframe established by Crosspoint.

Physical and Work Requirements

• Regularly operates a computer, telephone, and other office equipment and frequently communicates with participants, employees, providers, and community partners in person and electronically.
• Must be able to remain mobile in office, program, and community settings, including using stairways and standing or walking for extended periods.
• Must be available for a flexible schedule and travel to Crosspoint locations, community-service sites, or partner meetings; reasonable accommodations may be provided to qualified individuals with disabilities.

Performance Indicators

• Quality, frequency, and documentation of peer-specialist supervision, employee performance, staff development, ethical practice, and compliance with certification and organizational requirements.
• Participant engagement, recovery-plan quality, service continuity, recovery-resource connections, program participation, and effectiveness of peer-support activities.
• Accuracy and timeliness of service documentation, quality-review results, achievement of program goals, resolution of identified concerns, and effective coordination with clinic personnel and community partners.

General Statement

This job description summarizes the primary duties and qualifications of the position. It is not intended to contain a comprehensive listing of every responsibility or activity assigned to the position. Duties and organizational needs may change at Crosspoint’s discretion, with or without notice.

Equal Employment Opportunity

Crosspoint, Inc. is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.