Clinical Supervisor

Position Summary / Scope of responsibility

The Centers for Advanced Orthopaedics LLC (CAO) is one of the nation’s largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of approximately $250 Million. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.

The Clinical Supervisor is responsible for overseeing and maintaining clinic operations to ensure efficiency and productivity. The scope of responsibilities include but is not limited to patient satisfaction, clinical support, team efficiency, and regulatory/policy adherence.

Compensation: $25-$35/hour - Dependent on education, experience, and performance.

Primary Responsibilities

The incumbent may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of CAO.

• Oversees and maintains clinic while monitoring and assisting with patient flow in assigned practice location(s).
• Serves as the onsite resource for clinical issues, clinical information, and IT Systems
• Facilitates the overall development and implementation of a comprehensive, individualized plan of treatment in conjunction with providers and other treatment team members.
• Assists Administrator with developing and updating clinic policies and procedures. Including training clinical staff in all standard operations procedures (SOP) and updates in procedures.
• Monitors workboards to ensure all DME orders are dispensed to patients in a timely manner.
• Oversees and coordinates staff schedules to maintain adequate clinic staffing and efficiency.
• Effectively communicates the needs of the clinic when delegating duties to all clinic staff.
• Assists fiscal management and other administrative staff to develop/implement cost effective policies and procedures for all clinical areas, which may include billing, insurance, fee schedules, credit/collections, purchasing, and space planning.
• Orders and maintains inventory and medical supplies by ordering for the assigned practice location(s) in a timely and efficient manner according to office guidelines and policies.
• Works with office staff to ensure scheduling of patients for procedures and testing has occurred, and necessary items are in place prior to procedures and surgeries.
• Participates in the recruitment and onboarding efforts of new clinical staff members. Including coordination of initial/follow-up training and reviews.
• Establishes goals, objectives, policies, procedures, and systems for assigned clinical areas.
• Assists in all clinical departments as needed and as a leader. Including patient intake, guidance, testing, and medical assistance.
• Schedules and conducts in-service training for all clinical staff regularly to ensure proper adherence to compliant and effective practices.
• Ensures consistent compliance with all regulatory and CAO guidelines, policies, and procedures.
• Performs other duties as assigned.

Required Education and Experience

• Associate degree or higher level of education in Healthcare Administration, HIM, or related area of study or commensurate experience.
• At least 3 years of MA experience working in healthcare or in a related area required, with supervisory experience preferred.
• Proficient knowledge of medical terminology.
• Above average spelling and typing skills needed.
• Proficient computer software and database skills. Preferably with EMRs and insurance websites.
• Proficiency with Microsoft Office suite of products.
• Experience collaborating across multiple functions.
• Experience innovating in a fast-growing work environment and dealing with ambiguity.

Competencies / Required Skills and Abilities

• Strong Interpersonal Skills - Ability to develop relationships and collaborate and influence in a decentralized organization.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
• Strong oral and written communication skills with excellent self-discipline and patience.
• Able to work independently.
• Excellent time management, organization, and administrative support skills.
• Must be able to read, write, speak, understand, and communicate in the English language

Physical Demands

• Must be able to sit for long periods of time and lift up to 50 pounds.
• Must be able to use appropriate body mechanics when making necessary transfers and helping patients with exercises.
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
• Some heavy lifting, pushing, and pulling exerted regularly throughout a standard work shift.
• Adequate hearing to perform duties in person and over telephone.
• Requires hand-eye coordination and manual dexterity needed to operate a keyboard, medical equipment, fax machine, scanner, photocopier, and telephone.
• Must be able to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.
• Requires exposure to communicable diseases, bodily fluids, medicinal preparations, and other conditions common to a clinical environment.