Clinical Supervisor, Value Based Care

Clinical Supervisor, Value Based CareDuke City Cares

Full-Time, Exempt
Reports to: Director, Value Based Care

**Lead a team. Strengthen patient care. Make a lasting impact.**Are you a nurse who enjoys leading others, building strong patient relationships, and helping people manage their health? Duke City Cares is seeking a Clinical Supervisor, Value Based Care to lead our Chronic Care Management and Connected Care programs.In this role, you will combine hands-on patient care with team leadership, helping patients stay connected to the care they need while supporting the staff who make that care possible. Working closely with the Director of Value Based Care, providers, and clinical leaders, you will guide daily operations, improve workflows, and help shape the continued growth of our programs.

What You’ll Do :

Lead and support your team

• Coordinate daily workflows, assign responsibilities, and manage staff schedules and attendance.
• Participate in interviewing and hiring for Connected Care Program positions.
• Guide onboarding, orientation, and continuing education to help employees succeed.
• Provide clear communication, coaching, and accountability; partner with HR to address performance concerns and disciplinary matters.
• Participate in staff meetings and department training, keeping team members informed of important updates.

Help patients stay connected to care

• Complete Medicare wellness visits with support from a Medical Assistant and communicate patient concerns to the appropriate provider.
• Support Chronic Care Management (CCM) and Phamily services by responding to questions, facilitating refill requests, and returning patient calls.
• Coordinate communication about test results, follow-up appointments, and other care needs.
• Help resolve patient concerns with professionalism, compassion, and timely follow-through.
• Serve as a connection between providers and clinical resources to support coordinated patient care.

Improve quality and program performance

• Monitor clinical quality, service quality, and program performance; work with the Director to develop and implement improvement plans.
• Collaborate with Clinical Supervisors and Clinical Directors to resolve operational issues.
• Conduct chart audits to verify accurate documentation and coding.
• Communicate billing and coding updates and monitor team adherence.
• Track program volumes and help plan for future growth.
• Assist the Director with budget oversight in alignment with organizational goals.
• Provide weekly leadership updates on program activities, performance, and department needs.

What You’ll Bring

• Graduation from an accredited school of nursing.
• Current New Mexico licensure as a Registered Nurse (RN) or Licensed Practical Nurse (LPN).
• CPR, PALS, and ACLS certifications, or the ability to obtain them within 30 days of employment.
• Experience in case management, chronic care management, or Medicare wellness programs is strongly preferred.
• Strong organizational skills, attention to detail, and the ability to manage competing priorities.
• Clear, professional communication with patients, providers, and colleagues.
• A collaborative approach to leadership and a willingness to contribute ideas that improve care and team workflows.
• Commitment to maintaining required licensure, certifications, and continuing education.

Work Environment

This is primarily an in-person leadership role, with regular on-site presence to support staff, collaborate with clinical teams, and oversee operations. Travel to various clinical locations is required as needed for supervisory support and coverage.Remote work may be considered on a case-by-case basis, depending on operational needs, leadership approval, and Duke City Cares’ Remote Work Policy. Approved remote work requires continued adherence to performance, communication, confidentiality, and availability expectations.

Physical Requirements

This position includes heavy work and may require exerting 50–100 pounds of force occasionally, 25–50 pounds frequently, and 10–20 pounds constantly to move objects or people.

Help Shape the Future of Connected Care If you’re ready to bring your nursing experience and leadership skills to a role where you can support both patients and the team caring for them, we encourage you to apply.

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Do you have CPR,PALS, and ACLS certification? If not, are you able obtain them within 30 days of employment?
• Experience in case management, chronic care management, or Medicare wellness programs?
• This is primarily an in-person leadership role, with regular on-site presence to support staff, collaborate with clinical teams, and oversee operations. Travel to various clinical locations is required as needed for supervisory support and coverage. Are you able to meet this requirement?
• Do you know or related to a Duke City Employee? If so, please provide name and relationship.

License/Certification:

• RN License (Required)
• Licensed Practical Nurse (Required)

Work Location: In person