Clinical Support Assistant

The Clinical Support Assistant provides administrative and patient coordination support to a medical office or clinical department. This individual serves as a liaison between patients, physicians, and other healthcare team members, helping facilitate timely communication, accurate documentation, and efficient daily operations. The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while delivering professional, courteous patient service.

Responsibilities

• Serve as a point of contact for patients, physicians, and clinical staff, facilitating communication and following up on administrative requests.
• Answer incoming calls, document messages accurately, and route inquiries to the appropriate provider or department.
• Receive and process prescription renewal requests by gathering required information and forwarding requests to authorized clinical staff for review and approval.
• Assist with completing and processing patient forms, ensuring required information is accurate and complete.
• Request, obtain, organize, and route medical records in accordance with office procedures and applicable privacy requirements.
• Maintain accurate patient demographic information and administrative documentation in the electronic health record or practice management system.
• Schedule and confirm appointments and assist with coordinating follow-up visits, as needed.
• Scan, file, and organize medical records, patient forms, and departmental correspondence.
• Monitor assigned administrative work queues and follow up on outstanding forms, records, messages, and requests.
• Communicate with patients regarding administrative next steps, required paperwork, and the status of requests.
• Direct questions involving symptoms, treatment, or medication decisions to appropriate licensed clinical staff.
• Protect confidential patient information and follow HIPAA requirements, organizational policies, and applicable New York privacy requirements.
• Collaborate with team members to resolve administrative issues and support efficient office workflows.
• Perform other related administrative duties as assigned.

Required qualifications

• High school diploma or GED.
• Minimum of two years of administrative or clerical experience.
• Excellent verbal and written communication skills, including professional telephone etiquette.
• Strong organizational skills, attention to detail, and accuracy in data entry and documentation.
• Ability to multitask, prioritize competing responsibilities, and meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to work independently, remain self-directed, and collaborate effectively with a team.
• Proficiency with basic computer applications, email, and office equipment.
• Ability to interact professionally and respectfully with patients, staff, and medical providers.
• Ability to handle sensitive information with discretion.

Preferred qualifications

• Administrative experience in a medical office, hospital, outpatient clinic, or other healthcare setting.
• Familiarity with medical terminology and healthcare office workflows.
• Experience using electronic health records or practice management software.
• Experience coordinating patient appointments, handling medical records requests, and routing prescription renewal requests.
• Familiarity with patient confidentiality practices and HIPAA requirements.

Pay: $21.00 - $26.00 per hour

Expected hours: 40.0 per week

Work Location: In person