Clinical Support Assistant

Clinical Support Assistant

Please review the required qualifications and application process carefully. Apply only if you meet all stated requirements. Only qualified applicants will be considered.

Gentle Procedures Clinic is seeking a reliable, organized, and compassionate individual to support the daily flow of our clinics.

Patient education is a central responsibility of this position. The successful candidate must have a strong command of spoken and written English and medical terminology, with the ability to explain approved preparation and aftercare instructions clearly and accurately.

Key Responsibilities:

· Welcome and room patients and families

· Provide procedure preparation, aftercare instructions, and general support to patients and families

· Explain instructions patiently and clarify information as needed

· Recognize questions or concerns that require medical advice and promptly refer them to designated medical team member

· Prepare rooms before appointments and clean them between patients

· Restock supplies and keep procedure rooms and storage areas organized

· Assist with instrument pre-cleaning and reprocessing (IPAC and workflow training will be provided)

· Support the physician and clinical staff by retrieving supplies and equipment as directed

· Coordinate with reception and clinical staff to maintain efficient patient flow

· Follow Infection Prevention and Control (IPAC) regulations and participate in monthly Health and Safety inspections

· Administrative duties will be required from time to time, including but not limited to appointment booking, organizing staff meetings, preparing meeting minutes, supply ordering/inventory management

· Other clinical support and administrative duties appropriate to the role, training, and qualifications, as assigned

Required Qualifications:

· Strong command of spoken and written English, including the ability to communicate detailed patient instructions accurately

· Strong knowledge of medical terminology

· Excellent interpersonal skills and a calm, reassuring approach to patient education

· Ability to communicate respectfully with patients and families from diverse backgrounds, including those with limited health literacy or language barriers

· Strong attention to detail, organization, and ability to follow established protocols

· Ability to prioritize tasks and work efficiently in a busy medical clinic

· Comfortable working around medical procedures and supporting patients of different ages, including infants and their families

· Dependability, punctuality, and a collaborative approach

· Ability to travel as needed between 2 clinic locations (Mississauga and Scarborough) with travel expenses reimbursed according to CRA guidelines

· Previous experience in a medical clinic is mandatory

Training:

Training will be provided on clinic-specific procedures, patient education materials, room preparation, and cleaning protocols.

Application Process:

Candidates selected for consideration will be contacted for an initial screening-interview. Those who advance will be invited to an in-person interview, followed by a paid half-day trial shift for shortlisted candidates.

The trial shift will include a written exercise to assess medical terminology, written English, and the ability to communicate patient instructions clearly and accurately.

Only candidates selected to proceed will be contacted.

Pay: $22.00-$24.00 per hour

Expected hours: 37.5 per week

Benefits:

• On-site parking

Work Location: In person