Clinical Support Officer

This permanent part-time Clinical Support Officer position at Gladstone Hospital offers the chance to build a meaningful career while keeping flexibility in your week.
You’ll be right at the heart of the Medical/Surgical Ward, helping patients, staff and visitors navigate a busy hospital environment and making sure the administrative details behind their care are handled properly. If you’re organised, switched-on and comfortable juggling people, systems and priorities, this is your calling – apply today!

About us:

Gladstone Hospital provides a range of services to Gladstone and the Banana region. Our Destination 2030: Great Care for Central Queenslanders strategy will see Gladstone Hospital developed as a centre for emergency care, medical inpatient and day surgery excellence. This will optimise outreach services to deliver care closer to home in the Gladstone and Banana rural communities.

About the role:

• Provide professional administrative support across the Medical/Surgical Ward and Gladstone Hospital service areas.
• Deliver high-quality customer service, acting as a key contact for patients, clients, staff, visitors and the general public.
• Manage enquiries and information confidentially, providing accurate assistance to support effective service delivery in a busy inpatient environment.
• Maintain accurate patient records and documentation, including filing and storage in line with hospital policies, procedures and guidelines.
• Accurately manage information and competing priorities, using systems such as HBCIS, PatientFlow, Outlook and Microsoft Office while working independently and responsibly.

About you:

• Strong digital and administrative skills, with confidence using word processing, spreadsheets, databases and other information systems accurately.
• Excellent communication and interpersonal skills, with the tact, diplomacy and discretion needed when working with patients, staff and the public.
• Sound problem-solving and decision-making abilities, with the confidence to consult, negotiate and find practical solutions.
• A flexible and team-focused approach, able to adapt to changing priorities and contribute positively within a busy hospital environment.
• Strong organisation and professionalism, with the ability to prioritise workloads, meet deadlines independently and handle confidential or sensitive information appropriately.

What we offer:

Total remuneration value of up to $52,558 p.a. is comprised of:

• An hourly rate between $40.17 - $44.67 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact [email protected]
2. Quote the Job Ad Reference (JAR) GL6H690381

Applications close: Monday, 31 August 2026

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