Clinical Support Specialist

About PolyNovo PolyNovo is a Melbourne-headquartered medical technology company focused on transforming the treatment of complex wounds. Through our patented NovoSorb® bioabsorbable polymer platform, we design, develop and manufacture innovative dermal regeneration solutions used across burns, trauma, necrotising fasciitis, oncology and other emerging clinical indications.

Our products have supported the treatment of more than 70,000 patients worldwide. With operations across 46 countries and a growing global team of more than 300 people, PolyNovo continues to expand its impact and create new opportunities.

In the UK, NovoSorb BTM is a market-leading solution for full dermal damage and is used across major burns and trauma centres in more than 160 hospitals.

The Opportunity PolyNovo UK Ltd is looking for a Clinical Support Specialist to join its UK Sales team. Reporting to the National Sales Manager, this role will provide high-quality clinical support, product education and in-service training to healthcare professionals across the United Kingdom.

This is a newly created position designed for someone who is comfortable working closely with sales colleagues, hospital teams and clinical stakeholders. The role is remote based, with regular travel to hospitals and clinics across the UK to support Territory Sales Managers and customers.

What You’ll Do

• Deliver clinical support, education and in-service training for nurses, registrars and other relevant healthcare professionals.
• Work closely with Territory Sales Managers by identifying and sharing potential customer opportunities.
• Organise and take part in trade shows, customer meetings and clinical education events.
• Support the resolution of customer complaints by investigating issues, developing solutions, preparing reports and making recommendations.
• Monitor competitor activity, including pricing, product launches, delivery schedules and market trends, and share insights with the wider team.
• Proactively assess, clarify and validate customer needs on an ongoing basis.
• Maintain timely and accurate reporting of activity, opportunities and results in the CRM system.
• Support inventory management, including consignment stock, loan stock, representative stock and logistics where required.

What You’ll Bring

• A degree in Business, Science or a health science discipline such as Nursing, Physiotherapy or Pharmacy.
• Experience working in a hospital environment; operating room familiarity would be advantageous.
• Strong written and verbal communication skills.
• Excellent organisation, documentation and reporting capability.
• Strong interpersonal skills, with the ability to build effective working relationships with colleagues, customers and stakeholders.
• Proficiency with Microsoft Office.
• A track record of taking accountability for the quality and timeliness of work outputs.
• Proactive problem-solving skills and sound judgement.
• Willingness and ability to travel as required, depending on territory requirements and up to approximately 50%.
• Experience working autonomously while contributing effectively within a small team.
• A valid passport, full driving licence and DBS check.

Why Join PolyNovo? At PolyNovo, you will join a values-led, innovative and collaborative organisation with a clear purpose: redefining healing for patients. We offer a dynamic environment where you can contribute to meaningful clinical outcomes while developing your career in a growing global business.

• A multinational, ASX 300 listed business with a strong patient-focused mission.
• A unique platform technology.
• A diverse, inclusive and flexible workplace culture.
• Career development opportunities, including unlimited access to online learning.
• Paid parental leave for primary and secondary carers, Nurture Days and additional employee benefits.
• Salary packaging options, including novated car leasing.