Clinical Systems Support- Immediate Joiner

Job highlights

• Preferred candidate profile .

• Ensure compliance with healthcare regulations and data privacy standards. Desired Knowledge (Hands-on experience with some of the following): . Insignia / Intellirad PACS (Picture Archiving and Communication System)

• Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams.

• Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs.

• Support users (clinical and administrative) with application usage, configurations, and minor enhancements.

• Coordinate with vendors and technical teams for complex problem resolution.

• Document solutions, contribute to knowledge base articles, and provide training where needed.

• Support system updates, patches, and validation activities under IT governance.

• Ensure compliance with healthcare regulations and data privacy standards.

Desired Knowledge (Hands-on experience with some of the following):

• Insignia / Intellirad PACS (Picture Archiving and Communication System)
• IMS Maxims (Electronic Diagnosis Orders & Patient Administration Systems)
• Magentus RIS (Radiology Information System)
• Medilogik EMS (Clinical & Cardiology Reporting Solutions)
• CIMAR (Cloud-based Medical Image Exchange Platform)
• iQemo (Oncology Treatment Workflow Solution)
• IEP (Image Exchange Portal)
• eRS (Electronic Referral System)Role & responsibilities

Preferred candidate profile