Clinical Triage Specialist

The Clinical Triage Specialist serves as the frontline clinical support resource for patients, caregivers, providers, and members of the care team. This role functions as the primary communication bridge between patients and nursing staff by receiving, documenting, prioritizing, and routing patient calls, messages, and care-related requests.

The Clinical Triage Specialist supports efficient patient communication, protects nursing capacity, improves response times, and ensures that patient concerns are directed to the appropriate care team member. Working within established protocols and scope of practice, the Clinical Triage Specialist manages administrative and routine clinical support requests while escalating concerns requiring nursing assessment, clinical judgment, or intervention.

This position plays a critical role in supporting patient access, continuity of care, operational efficiency, and a positive patient experience.

The Clinical Triage Specialist shall not independently assess, diagnose, interpret symptoms, provide medical advice, alter treatment plans, or make clinical decisions requiring professional nursing or provider judgment.

Required Competencies, Training & Travel Requirements (if applicable):

Knowledge of medical terminology; understanding of Medical Assistant scope of practice; strong patient communication and customer service skills; excellent verbal and written communication abilities; strong organizational and multitasking skills; ability to prioritize competing demands effectively; attention to detail and documentation accuracy; ability to recognize urgent situations requiring escalation; proficiency with healthcare technology platforms and EHR systems; ability to work independently while maintaining collaboration with the care team; strong problem-solving and critical-thinking skills. Proficiency in electronic health records (EHR), Microsoft Office applications, patient engagement platforms, telephony systems, and electronic communication tools.

TRAINING

• Maintain required certifications, training, and continuing education requirements. Participate in coaching sessions and ongoing competency assessments. Preferred: Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Certified Clinical Medical Assistant (CCMA), or equivalent healthcare credential.

TRAVEL

• Travel is expected for this position