Closer

Closer

Department: Operations
Location: FastTrax Fort Myers
Reports To: General Manager, Assistant General Manager
Employment Type: Hourly
FLSA Status: Non-Exempt

Position Summary

The Closer is responsible for overseeing FastTrax operations during assigned shifts and serving as the Manager on Duty when senior management is not present. This role provides leadership to team members while maintaining company standards for guest service, safety, cleanliness, and operational execution. The Closer is also responsible for ensuring all end-of-day procedures are completed and the facility is properly secured.

Shift Leadership & Guest Service

• Lead, coach, and support team members throughout the facility.
• Maintain an active management presence and ensure proper staffing and productivity.
• Ensure team members follow company policies, procedures, uniform standards, and service expectations.
• Assist guests, resolve complaints, and provide appropriate guest recovery when necessary.
• Communicate employee, guest, maintenance, or operational concerns to management.

Facility Operations & Safety

• Oversee attractions, karting, arcade, food and beverage, and guest areas during assigned shifts.
• Ensure all company safety procedures and attraction operating standards are followed.
• Respond to incidents, equipment issues, and unsafe conditions immediately.
• Maintain a clean, organized, and guest-ready facility.
• Assist with parties, group events, buyouts, and other operational needs as necessary.

Cash Handling & Closing Procedures

• Follow and enforce all company cash handling and cash management procedures.
• Verify drawers, deposits, and required financial documentation.
• Ensure all departments complete assigned closing duties.
• Complete a final facility walkthrough and ensure equipment and attractions are properly shut down.
• Secure company funds, keys, restricted areas, and the facility at the end of the night.