Closing Manager- Real Estate

Role Overview

We are looking for a high-caliber CRM professional with 8–10 years of experience in the luxury residential real estate sector. The Head of CRM will oversee the end-to-end customer lifecycle from post-booking confirmation through slab-wise payment collection, MahaRERA milestone tracking, documentation, customization requests, and final possession/handover.

Key Responsibilities

• Client Relationship Management & Post-Sales Execution:
• Serve as the principal point of contact for luxury homebuyers and HNI clients throughout their buyer journey.
• Lead property booking confirmations, demand letter dispatches, installment collections, slab-based payment tracking, and receipt generation.
• Manage client query resolutions, customization workflow requests, and site visits in coordination with project execution teams.
• Legal & Documentation Oversight:
• Prepare and execute Agreement for Sale (AFS), stamp duty payment schedules, registration documentation, and home loan NOCs with major financial institutions.
• Ensure compliance with MahaRERA guidelines, payment slab norms, and possession timelines across active project sites.
• Collections & Cash Flow Operations:
• Drive timely collections against construction milestones to ensure healthy project cash flows.
• Manage interest calculations, overdue tracking, payment restructuring, and default management strictly per developer agreement terms.
• Handover & Fit-Out Operations:
• Oversee pre-possession audits, snagging procedures, possession letter issuance, and physical key handovers.
• Coordinate society formation processes, share certificate transfers, and post-handover customer support.
• Process & System Enhancements:
• Leverage real estate ERP/CRM platforms (Salesforce, Far vision, Strategic ERP, or Sell. Do) to automate demand generation, ledger tracking, and client communication.

Required Qualifications & Experience

• Experience: 8–10 years of experience in Customer Relationship Management (CRM) / Client Retention within luxury residential real estate (Grade-A / boutique developers in South Mumbai or Western Suburbs preferred).
• Education: Graduate/Post-Graduate degree in Business Administration, Real Estate Management, or Law.
• Skills: Deep operational understanding of MahaRERA compliance, construction-linked payment schedules, home loan/bank APF approvals, and property registration procedures in Mumbai.
• Communication: Exceptional spoken and written English communication skills with experience handling executive-level, HNI, and VIP buyer interactions.

Key Performance Indicators (KPIs)

• Percentage of collection targets realized against slab completion milestones.
• Turnaround time (TAT) on Agreement for Sale (AFS) registrations and customer query resolution.
• On-time possession handover execution with minimal snag list delays.

Pay: ₹800,000.00 - ₹1,100,000.00 per year

Work Location: In person