Cloud Administrator

Job Title - Cloud Administrator - Analyst - ACS SONG Management Level: Level 11-Analyst Location: Kochi Must have skills: Installation, Configuration and management of Linux /Windows systems Good to have skills: Grafana Experience: 2 -3 years of experience is required Educational Qualification: Graduation (Accurate educational details should capture) Your Role As a Cloud Administrator you will closely work with senior engineers to maintain the infrastructure/cloud environment. You will closely work with senior engineers to maintain the infrastructure/cloud environment.

Roles And Responsibilities

• Support multiple clients by monitoring their applications 24x7x365
• Respond to incidents, service requests, and support on minor changes
• Escalate to the Level 2 and Level 3 engineers
• Review and manage tickets from various projects and also clients/stakeholders
• Require persistence, follow-up, effective communication and good customer service
• Use internal service desk system to enter and track requests, status, updates, resolution and generate report using them
• Perform system administration related to account creation, deletion and maintaining the catalog of access profiles
• Demonstrate ability to deliver the work within the defined SLA
• Work closely with team members to ensure procedures and escalations are followed and proactive communication occurs
• Support in minor changes and deployments
• Managing and monitoring backups
• Perform vulnerability monitoring and review and apply security fixes
• Review and apply patches and updates
• Willing to work in shifts that are rotated regularly including public holidays