Cloud Administrator

Position Overview

The Cloud Administrator is responsible for advanced administration, operational ownership, troubleshooting, and continuous improvement of Krayden's Microsoft cloud and hybrid enterprise environment. This role provides deeper hands-on expertise across Microsoft Azure, Microsoft 365, Microsoft Entra ID, Intune, identity, endpoint, server, networking, and supporting infrastructure technologies.

The position serves as a senior technical resource within the Global Delivery Center, provides escalation support and mentorship to the Junior Cloud Administrator, and works closely with Krayden's senior infrastructure resources to create overlapping coverage and reduce single points of failure across a global environment.

Overall Responsibilities

• Administer, maintain, and continuously improve Microsoft cloud and hybrid infrastructure platforms.

• Provide advanced administration and troubleshooting of Azure, Microsoft 365, Entra ID, Intune, Active Directory, Windows Server, and related technologies.

• Provide Tier III technical escalation and root-cause troubleshooting for Microsoft platform, identity, endpoint, cloud, server, and infrastructure issues.

• Own and support enterprise identity, endpoint, server, virtualization, networking, and collaboration services as part of a cross-trained global infrastructure team.

• Monitor service availability, performance, capacity, and operational health.

• Develop automation, documentation, and standardized processes that improve operational efficiency and service quality.

• Support acquisitions, office expansions, migrations, disaster recovery, and infrastructure modernization activities.

• Provide technical leadership, shared ownership, and global operational coverage across Infrastructure, Security, and Service Delivery.

Core Responsibilities

• Administer and troubleshoot Microsoft Azure resources, cloud infrastructure services, and Azure networking.

• Administer Microsoft Entra ID, including identity lifecycle, authentication, MFA, Conditional Access, and privileged access.

• Administer Microsoft Intune, including enrollment, configuration, compliance, application deployment, endpoint security, and device lifecycle management.

• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, and OneDrive.

• Administer Active Directory, Group Policy, Windows Server, and hybrid identity services.

• Support virtualization, compute, storage, backup, and server infrastructure.

• Administer and troubleshoot enterprise networking involving DNS, DHCP, TCP/IP, routing, switching, firewalls, VPN, and site connectivity, coordinating escalation when required.

• Develop and improve PowerShell scripts and automation to reduce manual effort and improve consistency.

• Create and maintain technical standards, procedures, runbooks, architecture documentation, and knowledge articles.

• Participate in upgrades, migrations, acquisitions, disaster recovery testing, and technology modernization initiatives.

• Serve as a GDC technical escalation point and provide day-to-day mentoring and knowledge transfer to the Junior Cloud Administrator.

Required Qualifications

• 3-5+ years of hands-on Microsoft Azure administration and troubleshooting experience.

• 3-5+ years of hands-on Microsoft Entra ID administration, including MFA, Conditional Access, authentication, and identity lifecycle management.

• 3-5+ years of hands-on Microsoft Intune endpoint administration and device management experience.

• 3-5+ years of hands-on Microsoft 365 administration experience, including Exchange Online, Teams, SharePoint Online, and OneDrive.

• 5+ years of experience with Active Directory, Group Policy, Windows Server, or similar enterprise infrastructure technologies.

• Strong working knowledge of enterprise networking, including DNS, DHCP, TCP/IP, switching, routing, firewalls, VPN, and site connectivity.

• Experience providing advanced Tier III troubleshooting, root-cause analysis, and technical escalation support.

• Ability to independently own technical issues and services, mentor junior staff, document solutions, and operate effectively within a global IT environment.

Preferred Qualifications

• Experience with Azure networking and cloud infrastructure services.

• Experience with VMware or other enterprise virtualization platforms.

• Strong PowerShell scripting and automation experience.

• Experience with Cisco Meraki, Fortinet, or comparable networking/security platforms.

• Experience with Microsoft Defender, SentinelOne, Microsoft Purview, or other security/compliance technologies.

• Experience with backup, disaster recovery, business continuity, acquisitions, migrations, or geographically distributed environments.

Certifications

Required

• Microsoft Certified: Azure Administrator Associate (AZ-104)

Strongly Preferred

• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Certified: Identity and Access Administrator Associate (SC-300)

Preferred / Beneficial

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• CompTIA Network+ or Server+
• Equivalent Microsoft, cloud, infrastructure, or networking certifications

Professional Competencies

• Senior technical ownership and accountability

• Independent decision-making and appropriate escalation

• Cross-functional collaboration, mentoring, and knowledge sharing

• Effective written and verbal communication

• Documentation and knowledge management

• Process improvement and automation

• Customer-focused service delivery

• Adaptability and continuous learning

Business Outcomes

• Reliable and highly available Microsoft cloud and hybrid infrastructure services.

• Improved global operational coverage and follow-the-sun support.

• Reduced single points of failure through cross-training and knowledge sharing.

• Faster resolution of complex Tier III Microsoft platform and infrastructure issues.

• Improved infrastructure standardization, automation, documentation, and operational readiness.

• Successful technology integration supporting acquisitions and business growth.