Cloud Application Support Engineer

Apply only if you're an immediate joiner or serving notice period AND share your resume at [email protected] with CTC and Notice Period details

Position

Application Support Engineer

Location

Gurgaon (Work from Office), 24*7 shift model

Experience

2-5 Years

Project

DT Labs

Key Responsibilities

• Must be able to work on 24*7 shift model (Rotational Basis).
• Serve as the first level engagement & support for incidents, escalations for Home Value Stream.
• Understand the problem using alerting and monitoring dashboards and escalate to other teams, management, vendors or service provider to resolve issue.
• Track Alerts/Incident over Jira and Teams for end-to-end closure.
• Monitor Application & Infrastructure Alerting
• Proper Handover to different shift members
• Work closely with the Incident Manager.
• Monitor Dashboards of Application & Infrastructure, Work with Platform and Engineering team to
• make Dashboards more effective.
• Handling alerts and incidents to ensure minimal disruption of the service.
• Proper Handover to different shift members

Required Skill

• AWS knowledge is must (EC2, IAM, VPC, S3, IAM, Route53, CloudWatch)
• Linux fundamental knowledge is required
• Understanding of Docker & Kubernetes fundamentals.
• Monitoring Tools (Dynatrace, Grafana, Prometheus, DataDog, Alert-manager, ELK) knowledge is essential
• TCP/IP network fundamentals knowledge
• Working knowledge over tracking & documentation portals (Jira, Wiki)
• Springboot, maven, java, nodejs framework basic understanding
• Debugging skills required
• CICD (Jenkins, argoCD, Git)
• Incident management Tool (Pagerduty, Zenduty)
• Programming (bash, python)
• TV/Broadband domain knowledge