Cloud Engineer

Role: Cloud Engineer

Overview

We're looking for a cloud engineer to take the lead on daily cloud operations and grow into a key contributor on our client's CCoE (Cloud Center of Excellence) team, freeing up senior staff to focus on architecture and governance initiatives. You'll join a 12-person team working with colleagues across regions. English is used for all meetings, Slack communication, and documentation.

About the Role

You'll manage day-to-day operations across a multi-cloud footprint (AWS, Azure, GCP, OCI), working closely with internal stakeholders and external vendors to improve existing infrastructure and strengthen the team's collective knowledge base.

What You'll Do

Governance & Continuous Improvement

• Regularly assess and refine governance frameworks, security controls, and operational standards
• Identify best practices by analyzing usage patterns across the organization's cloud footprint
• Build automation and tooling to streamline CCoE operations
• Turn recurring issues into standardized processes and preventive safeguards

Request Intake & Provisioning

• Evaluate and process incoming requests for new cloud accounts, projects, and subscriptions
• Manage approvals through Jira workflows
• Confirm requests align with governance and security requirements
• Liaise with requesters to clarify details or gather missing information

Infrastructure Configuration

• Handle IAM, networking, storage, and related resource configuration under formal Change Management processes
• Carry out tasks using established runbooks and procedures
• Run pre- and post-implementation checks, log results, and report status via Jira
• Diagnose issues that arise during execution and escalate as needed

User Support

• Serve as the first point of contact for internal technical questions
• Resolve inquiries using existing FAQs and reference material
• Escalate unresolved cases to senior team members
• Track common questions to help expand and refine support documentation

Knowledge Management

• Write and maintain operational runbooks in Confluence
• Capture and organize institutional knowledge from day-to-day work
• Keep documentation current through periodic review
• Suggest process improvements to support standardization efforts

Collaboration

• Work cross-functionally with security, networking, and service teams on technical issues
• Manage support cases and technical discussions with cloud providers (AWS, Azure, GCP, OCI)
• Join regular vendor check-ins to stay current on new offerings and share updates internally
• Facilitate communication across teams during org-wide cloud initiatives

Must-Have Qualifications

• 3+ years hands-on experience managing at least two major public cloud platforms (AWS, Azure, GCP, or OCI)
• Working knowledge of IAM and core networking concepts (VPCs, subnets, security groups)
• Familiarity with Jira or similar ticketing systems
• Ability to follow documented procedures precisely
• Foundational troubleshooting ability (log review, root-cause analysis)
• Professional working proficiency in English

Nice-to-Haves

• Associate-level (or higher) certification from a major cloud provider
• Confluence documentation experience
• Exposure to IaC tools like Terraform
• Background in security- and compliance-aware cloud operations
• Prior experience in helpdesk or internal support roles
• Track record of proposing or leading process improvements
• Experience using AI/LLM tools (e.g., Claude Code) to boost productivity