Cloud Engineer

Role: Genesys Cloud CX Developer

Location: Addison, TX

Fulltime - Permanent

Salary Range: $85,000-$120,000 a year

Job Description

Must Have Technical/Functional Skills

Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX Developer\Architect with Softphone

Roles & Responsibilities

• Design and Development experience in Genesys Cloud CX and Genesys Architecture.
• Develop roadmap for CCaaS transformation and modernization initiatives.
• Experience in Softphone API integration with Genesys CX
• Experience in Genesy SDK
• Experience in Genesys Cloud CX administration, configuration and implementation.
• Strong experience Node.JS/ Rest, SOAP and Genesys APIs.
• Experience creating dashboards for monitoring queue activity, agent performance, and interactions.
• Strong Experience in Genesys Cloud admin and configuration including contact center ,telephony, routing, people and permissions and outbound.
• Experience in Genesys installation and configuration
• Troubleshooting experiences with the issues in configuring and routing related issues.

Desired skills.:

• Experience with Genesys on-prem and understanding of various Genesys components and composer development.
• Exposure for Java/J2EE development and API Development /Scripting integration
• Genesys Cloud CX certification preferred.