Cloud Infra Operations – Manager - Windows

About M&G India We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities : The Role: We are looking to expand our team through M&G Global Services to continue to provide the highest levels of service to our end users. The Platform Operations team works to high standards within our growing business by managing critical platforms running our Azure estate and supporting our engineering teams to drive business value in technology.

The team support our UK business with extended support for Asia Pacific regions. This means working flexible hours to meet our business needs. Currently split across three geographies and supported by a technology partner we stand by having a one team feel and regularly collaborate and work together to meet the common goals. The Platform Operations team is the centre of all things in cloud. The team is responsible for ensuring the continuous operation and upkeep of our cloud infrastructure and platforms, while being empowered to enhance, automate, and shape the future development of this digital estate.

Knowledge, Skills, Experience & Educational Qualification We always support colleagues to develop their skills but to be successful in this role the following will be required:

• Minimum of 4-5 years of experience in Windows administration environment and working in the IT industry.
• You will have in-depth experience as a hands-on IT Engineer, with strong knowledge on different cloud technologies and platforms, experience with Azure is essential.
• You will understand cloud governance, best practices, and policies within Azure.
• You must have a problem-solving mindset and the ability to troubleshoot unknown technical issues.
• Proven track record in providing support and troubleshooting for cloud infrastructure, including incident management and root cause analysis.
• Experience in identifying inefficiencies and implementing automated solutions to overcome these.
• As a senior engineer you will be expected to help build out our presence in M&G Global Services and as such experience of building / mentoring and guiding teams and individuals is essential
• Strong interpersonal skills for working with cross-functional teams to support cloud solutions effectively.
• An understanding of inventory management and software assurance, alongside CMDB and /or other asset management tooling
• Familiarity with Agile and DevOps methodologies and technologies – Git, Azure DevOps (or equivalent) and CI / CD Pipelines is desirable.
• Relevant cloud and/or technology experience.
• Scripting in your relevant discipline and/or within Cloud Automation
• Experience in implementing and maintaining robust disaster recovery strategies and ensuring business continuity.
• Experience in overseeing and managing the patching process for Windows and Linux servers, ensuring timely updates and minimal disruption. Utilising tools such as Ivanti or similar patch management systems.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.