Cloud Infrastructure Engineer

About the role

We are a multi-cloud managed service provider to support our customers and their ongoing digital transformation journey. We help our customers in leveraging their existing infrastructure more effectively and providing professional technical advice to deploy, maintain and innovate solutions using the latest cloud technologies.

Key responsibilities

• Provide technical support to customers as well as enhance, maintain and troubleshoot any related technical services
• Ensure smooth project delivery which align to service level agreement
• Manage customers' cloud infrastructure environment in accordance with the company's cloud strategy, policies, best practices and capabilities
• Work closely with customers' IT division and provide duties include but not limited to: monitoring, patching, provisioning, troubleshoot, incident handling, deployment, etc
• Act as Technical Account representative for dedicated clients

About you

• Bachelor's degree or High Diploma in Computing / IT related/ Engineering or equivalent
• At least 2 years solid experience as a Developer Support Engineer or a Technical Support Engineer and with cloud services exposure will be a big plus
• Solid technical experience in networking/ infrastructure which include strong troubleshooting, diagnosing and resolving technical issues
• Ability to quickly build relationships and credibility with customers
• Passionate in Cloud Technologies and with an appreciation of delivering in an Agile project framework
• Demonstrate good communicating skills both verbal and written (English and Chinese)
• Enjoy learning and sharpening yourself- we have new join training program to ramp you up
• A people person with strong customer service mindset
• Having a positive attitude, with the ability to maintain patience
• Team-oriented mindset, with a natural willingness to always go the extra mile