Cloud Infrastructure Support Technician

We are looking for a Cloud Infrastructure Support Technician to join our team in Pennsylvania in a contract-to-permanent capacity. This role supports day-to-day cloud operations and end-user technology needs, with a strong emphasis on Microsoft 365 and Azure administration. The ideal candidate brings hands-on technical support experience, strong troubleshooting ability, and a proactive approach to improving reliability, security, and user experience across the environment.

Responsibilities:

• Oversee administration of the Microsoft Azure and Microsoft 365 environment, including account provisioning, group management, license assignment, and ongoing tenant health and security review.

• Deliver responsive support to employees by diagnosing and resolving issues involving devices, operating systems, connectivity, and core Microsoft 365 applications such as Exchange Online, SharePoint, Teams, OneDrive, and Office tools.

• Set up, maintain, and optimize cloud-based platforms and applications within the Microsoft ecosystem to ensure stable and effective service delivery.

• Create and update clear technical documentation, support procedures, and resolution records to improve knowledge sharing and operational consistency.

• Partner with the broader digital and IT teams to introduce new technologies, strengthen current solutions, and support infrastructure-related initiatives.

• Track hardware assets and software entitlements to help maintain accurate inventory records and licensing compliance.

• Monitor system performance, endpoint posture, and security controls, applying updates and patches when needed to sustain reliability and protection.

• Assist with technology rollout efforts involving Microsoft infrastructure and end-user equipment deployment.

• 2 to 5 years of information technology experience, including direct work with Microsoft 365 and Azure administration.

• Practical experience managing Microsoft licensing, user access, and cloud services across tools such as Entra ID, Intune, Defender, and Microsoft Exchange.

• Ability to support end users with hardware, software, and network troubleshooting in a help desk or desktop support environment.

• Familiarity with Microsoft applications and services including SharePoint, Exchange Online, Teams, OneDrive, and Windows-based environments.

• Understanding of endpoint security, patching, performance monitoring, and general IT security best practices.

• Bachelor’s degree in Information Technology, Cybersecurity, Cloud Computing, Information Systems, Network Administration, or a related discipline is preferred.

• Certifications or training such as Microsoft Azure Administration, Microsoft 365 Administration, CompTIA A+, Network+, or Security+ are valued but not required.

• Strong communication, organization, and problem-solving skills with the ability to work independently and collaboratively in a fast-paced setting.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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