N
Niveus Solution
Cloud Leader Gen AI
Skills
AI
2 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
27 August 2026
What they need
Roles and Responsibilities :
- Lead the development of Contact Center AI solutions using Dialogflow, ensuring seamless integration with existing systems.
- Collaborate with cross-functional teams to design and implement innovative contact center strategies that drive business growth.
- Provide technical guidance on AI-powered chatbots, voice assistants, and other emerging technologies to improve customer engagement.
- Develop and maintain relationships with key stakeholders to understand their needs and preferences for contact center services.
Job Requirements :
- 7-12 years of experience in IT Services & Consulting industry.
- Strong expertise in Contact Center AI solutions using Dialogflow or similar platforms.
- Proven track record of successfully leading projects from concept to delivery.
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