Cloud Operation Manager

As a Cloud Operations Manager, you play a key role in hosting and operational continuity used by hundreds of thousands of users. These products run in our multi cloud environments on Microsoft Azure and Amazon Web Services (AWS). You lead a team(s) of specialists responsible for keeping these customer facing applications stable, secure, performant, and continuously available.

Across Cloud Operations, we support more than 25 different products and workloads, serving over 700,000 users. Ensuring that each of these SaaS and cloud hosted products runs reliably at scale requires strong coordination, clear ownership, and world class operational execution.

Within this structure, you will be managing the team(s) focusing on both Infra Operations and Application Operations. This vacancy specifically applies to the Cloud Operations team operating from Kuala Lumpur.

· The Infra Operations provides and maintains the cloud foundation on which all customer environments run: provisioning virtual machines, handling deployments, ensuring platform availability, and maintaining the underlying cloud infrastructure.

· The Application Operations focuses on the application layer powering our customer-facing products: monitoring application behavior, optimizing performance, managing configuration, and executing application updates where automation is not yet in place.

Together, the team(s) ensure seamless end to end operations across infrastructure, platform, and application layers, enabling a reliable and scalable hosting landscape for customers. As our product landscape grows in complexity, scale, and business criticality, availability outside regular office hours will become a key expectation for ensuring uninterrupted hosting quality. In this role, you’ll help shape how this responsibility is introduced and managed effectively.

You’ll also work intensively with fellow Cloud Operations Managers to align priorities, coordinate incident and problem management across time zones, and safeguard operational excellence throughout the global hosting landscape. At the architectural level, you will work closely with the Cloud Architect, who will review and approve all architectural decisions. Your leadership brings clarity, structure, and calm confidence — especially during escalations, performance challenges, or customer impacting events.

· You combine operational leadership with solid technical understanding.

· Experience leading Infra Operations or Application Operations/Technical Application Management teams in cloud environments.

· Strong knowledge of Azure and/or AWS services, hosting patterns, monitoring, logging, and availability management.

· Hands on experience with operational tooling such as Azure Monitor, Application Insights, AWS CloudWatch, and related platforms.

· Experience collaborating with infrastructure operations teams across regions and time zones.

· The ability to translate functional requirements into technical and operational activities.

· Strong communication skills and a structured approach to prioritizing operational work.

· A proactive, improvement driven mindset focused on automation and operational excellence, especially in customer-facing cloud environments.

 Remuneration :

· A competitive salary package

· An international, innovative and hybrid working environment, with the flexibility to work from home 3 days a week

· Wellbeing Allowance

· Flexi-benefit

· Annual bonus

· Comprehensive medical and insurance coverage

· Free flow of beverages and snacks in office