Cloud Operations and IT Specialist

We are seeking a skilled Cloud Operations & IT Specialist to manage our System Five on Cloud SaaS infrastructure and support internal IT systems. In this hybrid role, you will ensure our customer-facing cloud environment is reliable, secure and efficient, while also providing IT support to our employees. This is a unique position that touches all aspects of modern IT operations - from automating Azure cloud deployments to setting up a new employee's laptop. The ideal candidate is versatile, collaborative, and thrives in a dynamic environment where no two days are the same.

If you meet most of the requirements but not all, we still encourage you to apply - we value ability to learn and grow.

Responsibilities:

• Design and implement infrastructure-as-code solutions (for automated provisioning and configuration)

• Manage employee onboarding and offboarding processes (account setup, access provisioning, hardware preparation)

• Implement and maintain 3rd party solutions and IT tools.

• Manage and maintain virtual servers and their dependencies, including WebAPI, WindwardConnect

• Perform product and software updates

• Cost reporting and analysis

• Apply and develop best practices across all aspects of work

• Design, implement, maintain server, storage, network, and security infrastructure

• Design, implement, and test disaster recovery, and business continuity infrastructure

• Create and implement automation for cloud platforms as well as monitoring and alerting processes

• Troubleshoot productions issues and respond to after-hours escalations

• Help develop and implement processes and best practices designed to increase productivity and dependability

• Communicate directly with customers as required

• Escalate issues and challenges to the infrastructure Manager

• Ensure key Performance indicators are recorded, monitored and communicated on a regular basis

• Provide support for internal IT issues

Qualifications:

• B.Sc in Computer Science or equivalent discipline or industry experience
• 2+ years hands-on experience with Azure cloud services
• 3+ years in IT systems administration and/or cloud operations
• Expertise in Windows and Linux operating systems
• Experience with CI/CD tools (e.g. Jenkins)
• Expertise in storage design, high availability, disaster recovery
• Familiarity with web applications and relational databases
• Expertise with network architecture including load-balancing, DNS, security (Entra ID)
• Experience with automated processes using PowerShell and/or other scripting/programming (Python, Bash) for automation
• Exceptional problem-solving skills
• Strong communication and interpersonal skills

Technologies:

• Azure (VM, Web Apps, Logic Apps, NSG, Load Balancer, Application Gateway, Availability Groups, AAD)
• PowerShell
• Windows Server (2016 and newer)
• Windows Active Directory/Domain Services
• Remote Desktop Services
• PostgreSQL, Actian PSQL
• Azure DevOps
• Terraform/ARM templates
• Docker/Kubernetes
• Microsoft Technologies: Office365/Dynamics 365/Power Apps/Power BI
• VoIP technologies (Ring Central)
• CRM Software (Freshdesk, Spiceworks)