Cloud Operations Engineer

Who you are

• 5+ years in DevOps, SRE, or infrastructure engineering roles, with at least 3 years at a staff or principal level scope
• Have a proven track record owning reliability for large-scale, distributed, latency-sensitive systems in production
• Have experience in supporting real-time or media-heavy platforms (video conferencing, live streaming, gaming, trading systems, or similar)
• Demonstrate ability to lead cross-functional technical initiatives without direct authority, driving alignment across engineering, product, and operations
• Have conceptual and architectural understanding of real-time communication protocols: WebRTC, RTP/RTCP, TURN/STUN, SDP, and SFU/MCU topologies
• Have solid expertise in cloud infrastructure (AWS, GCP, or Azure) and container orchestration (Kubernetes, Helm, ArgoCD)
• Demonstrate proficiency with infrastructure-as-code tooling: Terraform, Pulumi, or equivalent
• Have experience with observability stacks: Prometheus, Grafana, Datadog, Jaeger, OpenTelemetry, or equivalent
• Have an understanding of networking fundamentals: BGP, anycast routing, DNS, load balancing, and CDN architecture
• Utilize CI/CD tools such as GitHub Actions, Jenkins, and Spinnaker to streamline workflows and improve deployment processes
• Implement deployment safety practices like canary releases, feature flags, and blue/green strategies to ensure reliable software delivery
• Demonstrate proficiency in Python, Bash, or Go for automation, tooling, and incident response without requiring advanced software development expertise
• Occasional weekend work may be required
• Ability to work across the globe or multiple time zones

What the job involves

• We are hiring a DevOps/Site Reliability Engineer to ensure reliability, scalability, and operational excellence for our real-time communications platform. This platform supports audio/video conferencing, recording, and live-streaming functionalities
• The position requires expertise in infrastructure engineering, global team collaboration, and cross-functional partnerships
• Ensuring reliability engineering and operations by owning the SLO/SLI framework for real-time services, defining, tracking, and improving latency, availability, jitter, and packet loss
• Leading incident response for critical outages across the real-time platform, coordinating across time zones and engineering disciplines
• Promoting a blameless postmortem culture and ensuring action items lead to measurable reliability enhancements
• Implementing chaos engineering and game day exercises to proactively identify failure modes before user impact occurs
• Building and evolving observability tools — dashboards, alerting systems, and distributed tracing — tailored for real-time media infrastructure challenges
• Serving as the architectural authority on deployment patterns, infrastructure design, and operational readiness for real-time services
• Reviewing and contributing to system design proposals, providing feedback on scalability, fault tolerance, and operational complexity
• Driving capacity planning, traffic modeling, and cost optimization strategies across globally distributed infrastructure
• Evaluating and recommending infrastructure tools, platforms, and vendors — including media servers, CDN providers, cloud-native services, and edge networking
• Ensuring consistent standards for CI/CD pipelines, deployment safety, and progressive rollout strategies across teams
• Acting as the primary SRE partner for multiple engineering teams building real-time features, attending planning sessions, and providing operational readiness guidance
• Collaborating closely with network engineering, security, product, and data teams to align on platform-wide reliability requirements
• Translating infrastructure constraints and reliability trade-offs into actionable recommendations for product leaders and engineering teams
• Establishing and advocating DevOps best practices — infrastructure-as-code, GitOps, automated testing, and deployment automation — across partner teams
• Guiding senior engineers on SRE principles, reliability patterns, and operational discipline
• Serving as a technical liaison between US-based and China/India-based engineering teams, bridging communication gaps and providing technical context
• Conducting architecture reviews, incident retrospectives, and planning sessions in English and Mandarin as appropriate
• Maintaining a flexible schedule to ensure meaningful overlap with teams in Beijing, Shanghai, Bangalore, and Hyderabad
• Building collaborative relationships across cultural and geographic boundaries, adapting communication styles to foster trust and alignment
• Ensuring engineering documentation, runbooks, and architectural decision records are accessible and understandable for global team members

Benefits

• Work from home opportunities
• Retirement benefits
• My-Time-Off (MTO), an extended vacation policy
• Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
• Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
• Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
• Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
• Employer Matching of Charitable contributions up to $500 USD equivalent/year
• Annual Zoom Store Allowance
• Business Travel Accident Insurance