Cloud Operations Engineer

Responsibilities

• Collaborate with Technical Support, Sales, Development, and Implementation teams to validate releases and improve platform stability.
• Provide operational support for ECHO, Tyler Deploy, and related internal and client environments.
• Administer AWS resources, Windows servers, and Microsoft SQL Server databases.
• Build and maintain automation and infrastructure as code using tools such as Terraform, PowerShell, and GitHub.
• Improve platform monitoring and observability using tools such as Datadog.
• Support deployments and release validation using Octopus Deploy and related delivery tools.
• Troubleshoot operational issues, document solutions, and reduce recurring manual work.
• Participate in the PagerDuty on-call rotation.
• Pursue relevant technical training and certifications.

Qualifications

• Bachelor’s degree in computer science, information technology, engineering, or equivalent experience.
• Two or more years of professional experience in technical support, systems administration, DevOps, cloud operations, or a related technical role.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong communication skills with technical and non-technical stakeholders.
• Experience administering Microsoft Windows Server and familiarity with Microsoft SQL Server.
• Familiarity with AWS or another major cloud platform.
• Familiarity with scripting, infrastructure as code, and Git-based source control. Experience with PowerShell, Terraform, or GitHub is preferred.
• Familiarity with monitoring or observability platforms such as Datadog.
• Experience supporting Tyler Enterprise ERP products is preferred.
• AWS Cloud Practitioner certification or another relevant technical certification is preferred.