Cloud Operations Engineer - Paas/Azure

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

The Cloud Platform Consultant (Azure PaaS) is responsible for leading the delivery and continuous improvement of platform-as-a-service (PaaS) and cloud operations across AIA business units leveraging AIA’s enterprise cloud platform, primarily on Microsoft Azure.

This role drives operational excellence across day-to-day service operations, including incident, change, request, and problem management, ensuring platform reliability, scalability, and resilience. It focuses on the design, optimization, and governance of Azure PaaS services through advanced administration, automation, and performance tuning.

Responsibilities include, but are not limited to, the following:

• Lead Azure PaaS platform operations, ensuring availability, scalability, and resilience

• Drive day-to-day service management, including 24/7 support, ensuring service stability

• Lead incident resolution and RCA, implementing preventive and automated solutions

• Provide advisory on PaaS adoption, guiding architecture and platform design

• Drive modernization advisory, recommending PaaS services and cloud-native patterns

• Enable onboarding to PaaS platforms, ensuring platform readiness, integration, and alignment with enterprise standards

• Define and enforce governance, standards, and security controls across PaaS services

• Drive automation, IaC, and observability, improving efficiency and performance

• Provide technical leadership, supporting collaboration, knowledge sharing, and continuous platform improvement

Experience:

• 7+ years of experience in Cloud Engineering, Platform Operations, or Azure PaaS environments

• Proven experience in enterprise public cloud implementation, workload migration, and platform operations across large-scale, multi-region environments

• Strong background in Azure PaaS services, cloud adoption, and modernization initiatives

• Experience defining and improving cloud operating models, governance, and service reliability practices

• Demonstrated ability to work in global, cross-functional environments and collaborate with stakeholders and service providers

• Relevant certifications such as Microsoft Azure and ITIL preferred; experience in a multinational organization is an advantage

Skills:

• Strong analytical and problem-solving capabilities

• Excellent communication and stakeholder management skills

• Ability to operate effectively in a fast-paced, 24/7 support environment

• Strong collaboration and cross-functional engagement skills

Strong hands-on experience in Azure PaaS and platform services, including but not limited to:

• Application & Integration: App Services, Login App, Azure Functions, API Management (APIM), Service Bus, Event Grid, Event Hubs, Service Bus

• Data & Analytics: Azure Data Factory, Databricks, MS Fabric. Azure Open AI, Azure ML, Document Intelligence, AI Content Safety, Azure Cognitive

• Storage & Caching: Storage Account, Azure Managed Redis

• Monitoring & Observability: Azure Monitor, Log Analytics Workspace, Application Insights

• Others: Application Gateway, Load Balancer, Azure DevOps, Resource Service Vault, Enterprise Policy

• Multi-Cloud: Experience with other cloud platforms, such as Google Cloud Platform (GCP), is a plus.

• Reporting Structure and Supervisory / Managerial Responsibilities Attach organization structure, if available: