Cloud Operations Leader - SRE

Key Responsibilities:

• Provide end-to-end leadership for complex delivery programs across global clients, ensuring successful execution within time, scope, and budget.
• Build and scale a Cloud Operations practice (people, processes, tools, and governance) across AWS, Azure, and/or GCP
• Define CloudOps operating models, SRE frameworks, ITSM, FinOps, SecOps, and automation standards
• Define and execute GTM strategy for CloudOps services (managed services, transformation, optimization, modernization)
• Partner with Sales, Pre-Sales, and Alliances to create service offerings, pricing models, and value propositions
• Own revenue targets, pipeline development, deal shaping, and large enterprise pursuits
• Act as executive sponsor for strategic customers and key accounts
• Manage multiple internal and external stakeholders, including CXOs, partners, vendors, and delivery teams
• Lead large, complex, multi-year cloud programs with multiple workstreams and dependencies
• Drive executive communication, governance, and risk management for critical initiatives
• Oversee day-to-day CloudOps delivery across global teams
• Ensure SLA/SLO adherence, incident management, problem management, and continuous improvement
• Implement automation, observability, and AIOps to improve efficiency and reduce operational risk
• Build and mentor high-performing CloudOps leadership and engineering teams
• Drive skills development, certifications, and succession planning
• Foster a culture of ownership, accountability, and innovation

Required Qualifications, Capabilities, And Skills:

• 18–20+ years of experience in IT Infrastructure, Cloud, or Managed Services
• Proven experience building and leading a CloudOps practice at scale
• Strong background in AWS, Azure, and/or GCP Cloud Operations
• Demonstrated success in GTM strategy and revenue generation for cloud services
• Experience managing large teams and complex enterprise customers
• Deep understanding of ITSM, SRE, DevOps, FinOps, SecOps, and automation frameworks
• Strong executive presence and stakeholder management skills