Cloud Operations SME (L2/L2.5)

Greetings from Zensar Technologies!!!

Role Summary

We are seeking a hands-on Cloud Operations SME with 6-8 years of experience to support AWS cloud operations, incident management, infrastructure changes, automation initiatives, and operational improvements. The role will be responsible for maintaining service stability, resolving technical issues, supporting compliance activities, and identifying opportunities to improve operational processes and efficiency. The position aligns with the organization's cloud operations and SRE transformation journey.

Key Responsibilities

Cloud Operations

• Support day-to-day AWS infrastructure operations.
• Perform provisioning, decommissioning, and administration activities.
• Troubleshoot infrastructure-related issues and service requests.
• Ensure operational stability and platform readiness.

Incident & Problem Management

• Resolve infrastructure incidents within agreed SLAs.
• Support major incident recovery and service restoration activities.
• Participate in Root Cause Analysis (RCA) activities.
• Implement corrective and preventive actions.

Change & Release Support

• Execute approved infrastructure and platform changes.
• Support deployments and post-implementation validation.
• Participate in change review and CAB activities as required.

Security & Compliance

• Support patching, vulnerability remediation, IAM, and access management activities.
• Assist with audit, compliance, backup, and disaster recovery exercises.

Automation & Continuous Improvement

• Support automation and Infrastructure-as-Code initiatives.
• Identify repetitive manual activities suitable for automation.
• Highlight process gaps, operational bottlenecks, and service risks.
• Recommend improvements to SOPs, workflows, and operational procedures.
• Support implementation of approved improvements.

Documentation & Governance Support

• Maintain technical SOPs, runbooks, and knowledge articles.
• Provide technical inputs for service reviews and operational reporting.
• Support risk identification, action tracking, and transition activities.

Required Skills

Mandatory

• 6-8 years of Infrastructure / Cloud Operations experience.
• 3+ years supporting AWS environments.
• Strong knowledge of EC2, VPC, IAM, S3, EBS, Route 53, and CloudWatch.
• Linux Administration.
• ITIL-based Incident, Problem, Change, and Request Management.
• Strong troubleshooting and documentation skills.

Preferred

• Terraform / CloudFormation exposure.
• Python or Shell scripting.
• Azure or GCP exposure.
• AWS Certification and/or ITIL Foundation.