Cloud Ops Engineer Intern

Roles and Responsibilities

The Cloud Ops Engineer Intern will play a critical role in capturing, structuring, and maintaining the institutional knowledge of our tech team. In this role, you won't just be writing guides; you will be building the foundational knowledge base that powers our future AI augmentation initiatives. By documenting our processes, cloud infrastructure workflows, product features, and internal wikis, you will ensure our AI systems have access to accurate, real-world company data.

This is a fantastic opportunity to learn the intersection of technical writing, cloud operations, and AI readiness in a live production environment.

Key responsibilities:

• Document Processes & Features: Collaborate with engineers to map out and document existing AWS cloud workflows, system architectures, and product features into clear, structured guides.
• Build the AI-Ready Wiki: Create, organize, and maintain internal wikis and documentation standards, ensuring content is highly structured and optimized for ingestion by AI systems.
• Standardize Operations Logs: Translate complex technical troubleshooting steps, system anomalies, and recurring operational patterns into easily digestible reference materials.
• Review & Audit Knowledge Bases: Regularly review existing engineering documentation for accuracy, clarity, and completeness, identifying gaps that need updating.
• Collaborate with Tech Leads: Work closely with the Tech Lead and engineering teams to translate daily technical updates and system changes into formal documentation.

Benefits:

• Paid training

Work Location: In person