Cloud Server Operations Engineer (L1/L2)

About us

Centific Global Solutions is a leading information and communication technology company dedicated to delivering innovative IT support and help desk solutions. We pride ourselves on providing exceptional service to our clients whilst maintaining a collaborative and supportive workplace culture. Our team of skilled professionals is committed to solving complex technical challenges and ensuring seamless operations for businesses across various sectors.

This is a Cloud Server Operations Engineer role responsible for maintaining, troubleshooting, automating, and supporting large-scale Linux-based cloud infrastructure and networking environments, with a strong emphasis on operations, incident response, and infrastructure reliability.

Key Responsibilities

• Support cloud infrastructure deployment with internal teams and cloud vendors.
• Reinstall, reboot, and maintain Linux/cloud servers and bare-metal systems.
• Troubleshoot server, network, hardware, and cloud infrastructure issues.
• Monitor infrastructure health, alerts, and asset utilization.
• Handle incident management and participate in on-call support rotations.
• Maintain operational records, tickets, repair logs, and tracking systems.
• Develop automation scripts and operational tools using Shell/Bash or Python.
• Improve operational processes and standardization.
• Troubleshoot networking issues involving TCP/IP, VLAN, DNS, IPv6, and routing.
• Support cloud fleet operations, performance management, documentation, and reporting.

Required Skills & Experience

• Bachelor's degree in Computer Science, Engineering, or related field.

• Experience in cloud, server operations, or data center environments.

• Strong Linux administration and troubleshooting skills.

• Knowledge of cloud platforms such as:

  • Amazon Web Services (AWS)
  • Google Cloud
  • Oracle
  • Microsoft

• Experience with OS provisioning technologies (PXE, iPXE).

• Ability to write Shell/Bash and Python scripts.

• Familiarity with automation tools:

  • Ansible
  • Terraform
  • GitLab CI/CD

• Strong networking knowledge (TCP/IP, VLAN, DNS, IPv6).

• Experience with monitoring, operational tooling, and incident management.

Nice-to-Have Skills

• Large-scale cloud fleet operations.
• GPU infrastructure support.
• Firmware lifecycle management.
• RDMA networking experience.

About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

Your Authentic Self at Centific

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, gender (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.