Cloud Support Analyst

Interested in the latest technologies? Do you want to help shape the digital age? Are you curious about the IT industry and want to advance your career? Then join our team and help us innovate the cloud world!

About the Role

The Cloud Support Analyst role is for people who are passionate about helping others.

You will communicate with our Cloud Manager and customers in a variety of industries, working with them to resolve any type of issue that arises from using our Doxis software as a service.

Responsibilities

• You will run incident resolution and facilitate collaboration with other departments as needed
• You will review Doxis Cloud system diagnostics, investigate system performance issues, monitor availability and document issues as appropriate to meet applicable SLAs
• You will create scripts for operational automation and incident response
• You will work with development teams and professional services to resolve more complex issues
• You will deliver and deploy cloud tenants to new customers via public clouds
• You will contribute to the SOC2 certification process using industry standard methodologies

You have interest in the following areas

• Systems administration in Linux/Unix and Windows
• Networking (TCP/IP, DNS, VPN, etc.)
• Scripting languages such as Shell, Ruby, Python, etc.

Initial experience in the following areas is desirable

• Cloud platforms such as AWS and Microsoft Azure
• Container orchestration with Kubernetes
• Infrastructure as Code using Terraform
• Systems administration in Linux/Unix and Windows
• Networking fundamentals (TCP/IP, DNS, VPN, routing, load balancing, SSH)
• Scripting languages such as Shell, Ruby, Python, or similar
• Monitoring, troubleshooting, and improving cloud system reliability

You are passionate about learning about the latest technologies, enjoy working in a team and communicating in English!

We offer

• Private healthcare for you and your dependents.
• Urban Sports Club & Udemy Business memberships covered by Doxis.
• Flexible working hours and a hybrid working environment.
• 25 days of vacation.