Cloud Support Analyst

• Reporting to the Senior Manager, Cloud Support, the Cloud Support Analyst IIl  will collaborate with end users and business stakeholders to identify, troubleshoot, and resolve system and data issues
• The Cloud Support Analyst will also be tasked with identifying and/or implementing improvements to our financial systems in order to streamline business processes
• They will be responsible for working closely with our vendor partners on implementations and enhancements, or when troubleshooting issues
• Experience with process methodologies
• Solid understanding of business concepts and issues
• Ability to collaborate within a team and cross-functional team environment
• Ability to manage assigned engagement
• Professional presence with the ability to quickly establish personal credibility and demonstrate expertise
• Ability to work in office setting
• Fast paced environment with tight deadlines
• Support offshore hours / multiple time zone

Benefits

• Flexible work arrangements - includes opportunities for hybrid work, flexible hours, flexible locations, and various types of paid leave
• Meaningful recognition - we truly value our team members’ contributions and ensure that their achievements are properly recognized and rewarded through areas such as incentive opportunities
• Ownership - we offer a stock option plan that is exclusively for employees who share our sense of purpose and create value that keeps us on our A-game- Experience in databases and able to leverage your strong SQL skills as part of your investigation techniques for issue resolution and fixes
• Experience supporting enterprise systems, preferably cloud based systems in Azure, AWS, GCP, etc
• Knowledge in Java or any other programming languages
• Certification(s) in Cloud Technologies
• Experience in automation of repeatable processes
• Post-secondary education in information management, computer science, or related field of study
• Experience in Linux scripting/commands and SFTP process