Cloud Support Engineer — Application Security (Night Shift)

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

SUMMARY:

As a Project Manager, you are the foundation of our delivery team, focusing on mid-sized technical projects. You provide critical visibility, service reviews, and reporting throughout the implementation lifecycle. You are a professional who moves fast to discover simpler ways to deliver results for our customers while adopting a deeply "Customer-Centric" mindset.

WHY THIS ROLE?

• Impact: Own and manage the operational relationship with assigned clients, ensuring their applications scale to meet business needs.
• Growth: This "Journey-Level" position provides a clear path toward advanced project management by mastering "zero-surprise" reporting.
• Innovation: Work with bleeding-edge data warehouse technology in a truly disruptive software environment.

WHAT YOU’LL DO:

• Project Governance: Maintain project documentation and track task effort in Smartsheet or Certinia.
• Work Structures: Create granular Work Breakdown Structures (WBS) and associate effort and resource naming to specific tasks.
• Meeting Leadership: Lead internal and client meetings with thorough documentation and rigorous follow-up.
• Conflict Management: Navigate internal resource conflicts effectively to keep projects on track.
• Success Metrics: Maintain project margins within +/- 5% of target and achieve CSAT scores greater than 4.0.

OUR IDEAL CANDIDATE WILL HAVE:

• Typically 2-5 years of field experience in a services delivery or technical implementation role.
• Bachelor’s degree required.
• Proficiency in SQL basics, JIRA/Confluence, and fundamental Snowflake architecture.
• SnowPro Core (required within 60 days of hire).
• Fluent in English and local language fluency where required (regional requirements)

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com