Cloud Support Engineer

Main Responsibilities

• Provide full-cycle O&M support for Huawei Cloud Stack (HCS), respond to priority 1/2 faults within 1 hour even after working hours, troubleshoot issues and complete post-fault review
• Conduct regular platform operation analysis and quarterly risk inspection, deliver professional reports and put forward rectification & optimization suggestions
• Be responsible for version upgrade of basic cloud services and gPaaS & AI DaaS services, including solution design, review, implementation, verification and rollback
• Handle configuration changes, data migration and patch updates; analyze O&M issues, platform risks and resource capacity monthly
• Perform daily monitoring, routine health check (PMI) and data backup & recovery test
• Compile weekly/monthly reports, fault reports, risk records and other deliverables, communicate and coordinate with customers
• Maintain platform configuration and asset information, respond to customer technical consultation and complete emergency drills

Job Requirements

• Minimum 3 years working experience in IT operation & maintenance, with over 2 years experience working in multinational teams. Familiar with full tenant O&M processes.
• Solid knowledge of cloud computing, network principles, IP network and hybrid cloud architecture; proficient in OS, database and middleware. Experience in HCS, SDN or large data center is preferred.
• Strong troubleshooting, communication skills and customer service awareness. Proficient in Microsoft Office.