Cloud Support Engineer

Responsibilities:

• Drive end-to-end project delivery by architecting and deploying core capabilities across cloud infrastructure and systems layers
• Plan, implement, and support comprehensive infrastructure and security architectures across Cloud environments
• Ensure all infrastructure solutions align with organizational security standards and operational best practices
• Translate complex client requirements into scalable solution designs, including Proof of Concept (POC) verification and traditional IT-to-public cloud migrations.
• Provide strategic technical support and advisory services to customers
• Establish and improve governance frameworks, including delivery playbooks, industry compliance standards, and project post-mortem review processes
• Support Day 2 cloud operations to ensure infrastructure stability, security compliance, and performance optimization through automated patching and proactive resource monitoring
• Support the sales lifecycle by providing technical validation and alignment of infrastructure solutions with client business needs.

Requirements:

• Bachelor’s Degree in Computer Science, Information Technology, or a related field
• Hold active AWS Certified Solutions Architect, Azure Solutions Architect Expert, or equivalent professional-level cloud certifications
• Minimum of 5 years of professional IT experience, with at least 3 years specialized in cloud infrastructure implementation, migration, and support
• Comprehensive technical knowledge of on-premises environments, including data centers, virtualization, hyper-converged infrastructure, and security
• Demonstrated proficiency in at least one major cloud ecosystem, such as Azure, AWS, GCP, Huawei, or Alibaba Cloud
• Technical proficiency in foundational infrastructure stacks, including x86 architecture, Unix/Linux environments, and cloud-native compute, storage, and networking security.
• Intermediate to advanced proficiency in DevOps practices, focusing on the automation and security of cloud infrastructure deployments
• Strong proficiency in cloud-aligned ITSM frameworks, with a focus on automated patch management, incident response, and change management within cloud environments.
• Strong analytical and problem-solving skills, with a focus on troubleshooting complex cloud infrastructure bottlenecks and optimizing performance
• Excellent communication and interpersonal skills, with the ability to explain cloud strategies and concepts to both technical and non-technical stakeholders
• Proven ability to manage multiple concurrent projects
• Prior experience in cloud solutioning or technical pre-sales, focusing on demand analysis and scoping cloud migration paths is a plus.
• Knowledge of cloud-native application patterns, including microservices and serverless integration is a plus.
• Experience working in government or regulated environments (e.g., GCC, MCC) is a plus.
• Hands-on experience with GenAI architecture and event-driven cloud components is a plus.